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Built-in Product Return form not triggering emails

Posted: Thu May 21, 2020 10:14 pm
by msklut
We are not receiving emails when customers use the built-in Product Return form. Our email alerts are working fine otherwise. Under Settings > Mail > Alert Mail, we have all the options selected (Register, Affiliate, Orders, Reviews). Thought it was interesting there was no option for 'Returns.'

Any suggestions?

We're running OpenCart 3.0.2.0

Re: Built-in Product Return form not triggering emails

Posted: Fri May 22, 2020 6:17 am
by straightlight
Yes, I have already reported this issue to Daniel recently. He is aware of the situation regarding the product return lookup.

Re: Built-in Product Return form not triggering emails

Posted: Sun May 24, 2020 9:43 pm
by msklut
We recently discovered iSenseLabs has an extension that fixes this exact issue. Works like a charm .

https://isenselabs.com/products/view/ma ... uct-return

Re: Built-in Product Return form not triggering emails

Posted: Mon May 25, 2020 2:23 am
by straightlight
Hi msklut,

The following topic has been updated accordingly: viewtopic.php?f=2&t=217130&p=788384#p788384 . Thank you for your feedback on this!