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Free Products Bug

Posted: Thu Oct 12, 2017 2:04 am
by omangiftom
Hello there,

In my online store i would like to offer a free samples including free shipment of some of the products that i have in the store. So, the customer does not need to make any payment transaction.

I have set up everything correct, and it seems working excellent. example: When the customer add a free sample the PayPal payment option will disappear and "Free Checkout" option only will be there, and the total amount of the order is $0.00. And, this is precisely what i really need in my online store.

But, when the customer make the order with amount of $0.00 the Open Cart will show to the customer that the order has been received, but in fact the order is not received and not even saved in the new order list!!

Re: Free Products Bug

Posted: Thu Oct 12, 2017 4:02 am
by straightlight
Which Opencart version and which payment gateway are you using?

Re: Free Products Bug

Posted: Thu Oct 12, 2017 4:05 am
by omangiftom
I'm using version 3.0.2.0 and the payment method is "Free Checkout"

Re: Free Products Bug

Posted: Thu Oct 12, 2017 4:25 am
by straightlight
Confirmed. Please, follow these steps to resolved the problem: viewtopic.php?f=201&t=192113

Re: Free Products Bug

Posted: Thu Oct 12, 2017 5:13 am
by omangiftom
I have followed the instructions exactly, but i got nothing change!

Re: Free Products Bug

Posted: Thu Oct 12, 2017 7:49 am
by straightlight
After following all these steps, everything should work as intended. For instance, try to switch the status ID from the admin extension payment module. Save the changes and go back to the form. Is the current setting remain as the one you selected?

Re: Free Products Bug

Posted: Fri Oct 13, 2017 5:07 pm
by omangiftom
As i said earlier, nothing has been changed. And, whenever go to the payment method configuration i get the "Order Status" is set to canceled, if i change it to any other status it will not be saved any it will return back to Canceled again!!

Please help

Re: Free Products Bug

Posted: Sun Oct 15, 2017 9:00 am
by straightlight
This issue has now been covered: viewtopic.php?f=202&t=185692#p694532

Re: Free Products Bug

Posted: Mon Oct 16, 2017 4:46 pm
by omangiftom
Thank you, i have solved the issue by following all steps in that article. Thank you again O0