Post by djcraig49 » Thu Jan 21, 2010 5:54 am

Hi there,

My store owner email address is not receiving emails when an order is placed with correct settings.

Any help thanks

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Post by Miguelito » Thu Jan 21, 2010 5:59 am

What language is in use? In v1.4.0 there are separate mail files that need to be translated...

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Post by djcraig49 » Thu Jan 21, 2010 6:28 am

im using english

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Post by Miguelito » Thu Jan 21, 2010 7:07 am

Does the customer get the order confirmation mail? Are you using php mail or SMTP?

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Post by Daniel » Thu Jan 21, 2010 9:08 am

they is about 1 million reasons why its not working and 999,999 of them are because the host or your server is not configured properly.

is it a free host? are you using smtp or the built in php mail? have you contacted you host? what is the os? is the php mail function disabled? etc..

Do you think the people on this site are PSYCHIC!!

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Post by i2Paq » Thu Jan 21, 2010 4:36 pm

Daniel wrote:Do you think the people on this site are PSYCHIC!!
You know Daniel that most people who ask questions think that others have a glass bowl where they can see it all ;D

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Post by djcraig49 » Fri Jan 22, 2010 12:44 am

miguelito: yes my customers are receiving the order/account emails. However, since upgrading to v1.4.0 my store owner does not receive any emails, whereas before it was fully working and im using exactly the same settings as before.

Thanks

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Post by OSWorX » Fri Jan 22, 2010 12:48 am

djcraig49 wrote:miguelito: yes my customers are receiving the order/account emails. However, since upgrading to v1.4.0 my store owner does not receive any emails, whereas before it was fully working and im using exactly the same settings as before.

Thanks
And which protocoll (mail or SMTP) [as asked before and no answer from you].
And once you saying ' .. not recieve any emails ..', but before you are saying ' ..yes my customers are recieving ..'.
What is correct: any - all - none??

To help you, we should know what are these 'settings you are using as before ..'.
We can not scrying - if, we would not be here.

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Post by djcraig49 » Fri Jan 22, 2010 1:15 am

Ok, my customers are receiving emails but the store owner doesn't when a new order is made etc.

I'm using the Mail protocol with the smtp host i used before upgrading to v1.4.0.
Before upgrading i didnt have this problem

Thanks

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Post by OSWorX » Fri Jan 22, 2010 1:38 am

When your customers are recieving emails, hten it works.
Could it be that you forgot the setting 'Enabling Emails' (Admin -> Settings -> Options) ??

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Post by KGal » Fri Jan 22, 2010 9:01 pm

This might be a silly suggestion (probably is!! lol ;) )...but in the usergroup permissions have you checked that you have have ticked customer/contact

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