Post by joer80 » Wed Feb 20, 2013 12:53 am

I am using 1.5.5.1 and authorize.net AIM.

Almost all of my orders go through correctly without issue, but I get 1-3 a week that will not. This issue did not happen before I upgraded to 1.5.5.1. I was on 1.5.3.1

It will go ahead and charge the credit card, but the order is never marked as processed in opencart. I have to grab it as a missing order and manually mark it as processed, and it does not have any of the authorize.net info attached to it..

Anyone know how to troubleshoot this? I am not seeing any errors in the open cart error page, or the cpanel error page.

Thanks!

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Post by joer80 » Wed Feb 20, 2013 10:02 am

Had another one tonight. The customer was entering an order, but had a question and called in before they finished it, and I used the admin section to make the changes and submit the order for them, and I could see their order in the missing orders area, but also, when I submitted an order for them, mine went to missing also...

So there was now 2 in missing for them. Their credit card was only hit for the one I did though, so I marked the order as pending in the admin since the card was hit. Auth.net had the order id and charged, but open cart doesnt know it! I probably had 12 other orders work fine today.

Can any one give some advice on how to fix this?

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Post by fantasticgalactic » Fri Feb 22, 2013 2:52 am

Same thing here. Had the problem in 1.5.4.1 and there was supposed to be a fix in 1.5.5.1 but my authorize.net orders still get sent to the missing orders.

Would really appreciate some info on this and how to fix this if that is a possibility.

Thanks,
Jon


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Post by joer80 » Fri Feb 22, 2013 6:41 am

The issue did not exist in 1.5.3.1 for me.

What would you say the number of orders out of 100 go missing for you?

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Post by fantasticgalactic » Sat Feb 23, 2013 12:16 am

Well I'm fairly new to open cart but so far every order out of 8 that I've received via authorize has gone to missing. The transaction still shows up and processes fine at authorize.net though.


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Post by joer80 » Mon Feb 25, 2013 11:09 pm

Anyone know how to fix this? Anyone else having this problem?

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Post by clapiana » Fri Aug 09, 2013 9:49 pm

i am running 1541 anybody hear of a fix for this?

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Post by ShaunG » Sat Aug 24, 2013 3:38 am

i am running 1.5.2.1 and having the same issues. it only recently started though (2 months maybe) and seems to be related to the "duplicate order" error from my customer feedback.

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