Post by wonderland » Mon Oct 01, 2012 7:52 pm

Hello,

I noticed that I'm not able to see chosen shipping method anywhere, not in administrator panel, not in confirmation email (as customer), not in order information email (as administrator).

I have 2 shipping methods, both are installed and enabled, both are visible in checkout page, both have Geo Zones set to ALL.

I went through all settings in back-end, but didn't find anything regarding this.

I'm using OC 1.5.1.3

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Post by Johnathan » Mon Oct 01, 2012 10:05 pm

Do you have the "Shipping" Order Total in Extensions > Order Totals enabled? If not, then there is no shipping line item for an order, so it will not be recorded during checkout.

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Post by wonderland » Thu Oct 04, 2012 4:03 pm

Yes I have it enabled.
I have Shipping, Sub-Total,Taxes, Total enabled, but Only shipping isn't showing up.

Both shipping methods are free though, I guess that is the reason why they don't show up in checkout page, which actually is no problem for me.

I'm concerned why information about chosen shipping isn't showing anywhere else - order in admin panel, in customers e-mail, etc.

There in so way of knowing which shipping method user chose, only by phoning him and asking.

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Post by Johnathan » Thu Oct 04, 2012 7:58 pm

Are the shipping steps even being required during checkout? If your products aren't marked "Requires Shipping: Yes", then it won't collect any shipping information.

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Post by wonderland » Tue Nov 13, 2012 6:15 am

Every product has "Requires Shipping: Yes".
In checkout I can choose one from two shipping methods.

order.tpl has this code as well:

Code: Select all

<?php if ($shipping_method) { ?>
          <b><?php echo $text_shipping_method; ?></b> <?php echo $shipping_method; ?>
<?php } ?>
I would actually just need to have shipping method name in order information e-mail.

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Post by Johnathan » Tue Nov 13, 2012 11:48 am

It sounds like a conflict caused by another mod or custom theme, then. Try disabling your extensions and switching to the default theme, and see if any of that makes a difference.

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Post by wonderland » Tue Nov 13, 2012 6:25 pm

I did as you suggested and it seems that problem is with template.

I have a modified checkout process, but shipping options are visible and selectable there
Maybe there is a way how I can add this information to order.tpl another way ?

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Post by Johnathan » Tue Nov 13, 2012 8:55 pm

You should talk to your template designer. It should not be messing up the display of shipping in the order line items, and it seems like the shipping cost may not being recorded at all, which means you won't be able to access it in order.tpl anyway.

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