Post by codercart » Tue Sep 04, 2012 8:14 pm

Hi,

For some reason the orders from customers aren't showing up under the "orders" tab.

It seems to only happen using paypal. Nor am I getting an email.

What could be the cause for this? I have Version 1.5.4 btw.


Thanks.

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Post by Avvici » Thu Sep 06, 2012 12:04 am

When you go to orders, check the MISSING ORDERS under the status drop down > FILTER.
They will show up under that filter.
Your orders are sending back a 0 status ID meaning that something is not right with your pay pal settings.

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Post by codercart » Thu Sep 06, 2012 6:02 am

Yes they show up under there.

I have gone several times over the paypal settings.

Sandbox NO
Transaction M Sale
Debug Disabled
Statuses All Pending
Geo Zones ALL
Status enabled

I really don't understand what could be wrong?

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Post by Avvici » Thu Sep 06, 2012 6:20 am

Pay Pal Standard? Or Web Pro>?

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Post by codercart » Thu Sep 06, 2012 9:59 am

Paypal standard.

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Post by Avvici » Thu Sep 06, 2012 11:44 am

This generally happens if you are:
- password protecting your website using a .htaccess/.htpasswd method
- testing locally

Basically paypal needs to access your server to send the IPN. If you're doing either of the above, then it can't. If both the above don't apply, then this can sometimes be due to paypal sandbox being slow (if you're using that rather than live PP)

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Post by codercart » Thu Sep 06, 2012 3:35 pm

Well I'm not password protecting it and not testing locally. And as said, its not sandboxed. Live website.

Its a live site and orders are coming in. Just not showing up as they should.

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Post by codercart » Fri Sep 07, 2012 10:11 pm

bump..

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Post by leeli67 » Sat Sep 08, 2012 1:44 am

Op did you get this sorted as i am having a similar problem with barclays

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Post by codercart » Sat Sep 08, 2012 9:28 am

Nope, problem remains the same. I'm not the only one either, I have seen more topics on this. Also unsolved.

It would be nice to have this solved for once.

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Post by leeli67 » Sat Sep 08, 2012 9:30 pm

im just trying to rule out stuff , did you by any chance create your site and then move it up or down a folder on your host ?..

from what ive worked out so far , its to do with the info that barclays or paypal in your case send back to our sites just after the completed sale , this info tells our databases on our site to deduct the item and record it in our opencart back end,

Lee

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Post by codercart » Sun Sep 09, 2012 6:34 am

No, just installed it once without moving.

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Post by jmagro » Mon Oct 22, 2012 11:58 pm

Has this been solved? I am having the same problem with Authorize.net. I just found orders from 2 weeks ago. :-\

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Post by jmagro » Tue Oct 23, 2012 12:18 am

Also having the issue with PayPal. I recently upgraded to 1.5.4 and I've had so many issues. It's a nightmare and every time I try to get help whether it's from my hosting provider or OC, I'm told that the problem is on the other end or that I should contact the other. Not only are my orders showing up missing, they are being cancelled. I don't have any transactions showing up in my Paypal account or authorize.net.

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Post by Avvici » Tue Oct 23, 2012 2:23 am

Well guys have you checked for MISSING ORDERS (filter)? Perhaps they are sitting there which would mean they did get sent but their status is not what it should be probably due to transaction issues.

SALES>ORDERS..Choose missing orders in STATUS DROP DOWN, filter

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Post by jmagro » Tue Oct 23, 2012 3:08 am

Yes, that's the problem. They shouldn't be "missing" they should be pending. All of my settings in the payment modules are correct. I've tried all suggested fixes that I've found but nothing seems to be working.

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Post by leeli67 » Tue Oct 23, 2012 7:03 am

Just an Idea But when I had my problem the author of the module had a look and said that the host for my site was filtering some info coming back from barclays,after the sale ,So it maybe worth having a quick word with your host's to rule this problem out ...just explain to them that whats happening , I found my host support did help

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Post by Avvici » Tue Oct 23, 2012 7:32 am

jmagro wrote:Yes, that's the problem. They shouldn't be "missing" they should be pending. All of my settings in the payment modules are correct. I've tried all suggested fixes that I've found but nothing seems to be working.
Well, the missing status will come up if the status coming back from PAY PAL is not complete. Are these payments verified completed in Pay Pal? Or, the missing status will come up if the order is ABANDONED before going to pay pal.

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Post by jmagro » Tue Oct 23, 2012 8:56 pm

No, the Paypal ones are not showing up under my Paypal account. The authorize.net payments ARE appearing in our authorize.net account but the orders on my website are still labeled "missing"

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Post by virtualgeorge » Wed Oct 24, 2012 4:15 am

Just upgraded a site to 1.5.4 and also the orders are not showing nor in the missing filter. No admin email either. Using authorize.net and order goes through & client gets the email, just not the admin nor logged in the site db??

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