I am having an issue where site emails (order confirmation/update etc) are being flagged by gmail as spam.
I have changed the wording on the order success page to inform customers to check their spam folders but it is still causing me and my customers a fair bit of bother.
Is it is simply a case of how google views the mail that decides it is spam? and therefore are there any changes that can be made to the site or content/title of the emails to help them get through?
I have created my own gmail account to try to trouble shoot this - I have pasted below the header from the mail in case it helps.
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Delivered-To: email@example.com Received: by 10.64.52.101 with SMTP id s5csp130427ieo; Sat, 30 Jun 2012 14:34:27 -0700 (PDT) Received: by 10.216.65.65 with SMTP id e43mr2644649wed.104.1341092067351; Sat, 30 Jun 2012 14:34:27 -0700 (PDT) Return-Path: <firstname.lastname@example.org> Received: from sharpak0.easydservers.com ([126.96.36.199]) by mx.google.com with ESMTPS id p17si7134620wes.24.2012.06.30.14.34.26 (version=TLSv1/SSLv3 cipher=OTHER); Sat, 30 Jun 2012 14:34:27 -0700 (PDT) Received-SPF: neutral (google.com: 188.8.131.52 is neither permitted nor denied by best guess record for domain of email@example.com) client-ip=184.108.40.206; Authentication-Results: mx.google.com; spf=neutral (google.com: 220.127.116.11 is neither permitted nor denied by best guess record for domain of firstname.lastname@example.org) email@example.com Received: from www.spearfishingstore.co.uk (unknown [18.104.22.168]) by sharpak0.easydservers.com (Postfix) with ESMTPA id 02E842B8003 for <firstname.lastname@example.org>; Sat, 30 Jun 2012 22:39:33 +0100 (BST) MIME-Version: 1.0 To: email@example.com Subject: Spearfishingstore.co.uk - Thank you for registering Date: Sat, 30 Jun 2012 21:39:32 +0000 From: =?UTF-8?B?U3BlYXJmaXNoaW5nc3RvcmUuY28udWs=?=<firstname.lastname@example.org> Reply-To: Spearfishingstore.co.uk<email@example.com> X-Mailer: PHP/5.3.3 Content-Type: multipart/related; boundary="----=_NextPart_24faaded2d5860583d2bbec10e58e897" Message-Id: <20120630213933.02E842B8003@sharpak0.easydservers.com> ------=_NextPart_24faaded2d5860583d2bbec10e58e897 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: 8bit Welcome and thank you for registering at Spearfishingstore.co.uk! Your account has now been created and you can log in by using your email address and password by visiting our website or at the following URL: https://www.spearfishingstore.co.uk/account/login Upon logging in, you will be able to access other services including reviewing past orders, printing invoices and editing your account information. Thanks, Spearfishingstore.co.uk ------=_NextPart_24faaded2d5860583d2bbec10e58e897--