Post by mel-admin » Sun Apr 15, 2012 8:07 am

Hi everyone,

We have a shop at - shop.thesecretdayspa.co.uk
Unfortunately the order confirmations and gift vouchers have stopped sending to customers.

The situation:
1. Emails are being sent and received perfectly by shop@thesecretddayspa.co.uk outside OpenCart.
2. Emails are sending perfectly to Shop@thesecretdayspa.co.uk from the OpenCart shop - e.g. Order Confirmations are working, general emails sent through the system are working.
3. Emails are not sending to customers through the OpenCart shop - e.g. no order confirmation, no general mail, no gift voucher emails.
4. Emails to customers where working until recently.

Attempts to resolve:
1 I contacted the server company, who are great, to check on the mail php function. They replied
"I have checked the server and am able to send and receive mails from test account without having any issues.
------------
# grep 1SJ35A-0005Ez-Uh /var/log/exim_mainlog
2012-04-14 17:32:08 [20149] 1SJ35A-0005Ez-Uh <= bwftest@thesecretdayspa.co.uk H=localhost.localdomain ([109.73.162.226]) [127.0.0.1]:54460 I=[127.0.0.1]:25 P=esmtpa A=dovecot_login:bwftest@thesecretdayspa.co.uk S=824 id=05b9d1a3dfbb4883d2efe57ef9cbc7a3.squirrel@109.73.162.226 T="test mail" from <bwftest@thesecretdayspa.co.uk> for ssupporttest@gmail.com
2012-04-14 17:32:08 [20194] cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1SJ35A-0005Ez-Uh
2012-04-14 17:32:10 [20194] 1SJ35A-0005Ez-Uh => ssupporttest@gmail.com F=<bwftest@thesecretdayspa.co.uk> P=<bwftest@thesecretdayspa.co.uk> R=lookuphost T=remote_smtp S=1161 H=gmail-smtp-in.l.google.com [173.194.67.26]:25 X=TLSv1:RC4-SHA:128 CV=no DN="/C=US/ST=California/L=Mountain View/O=Google Inc/CN=mx.google.com" C="250 2.0.0 OK 1334410252 h5si1829985wih.41" QT=6s DT=1s
2012-04-14 17:32:10 [20194] 1SJ35A-0005Ez-Uh Completed QT=6s
----------"

2. Unfortunately the problem is still ongoing so I attempted to use SMTP as our mail protocol instead but receive these errors depending on the ports I try.

With Port 587
"Warning: fsockopen() [function.fsockopen]: unable to connect to mail.thesecretdayspa.co.uk:587 (Connection refused) in /home/secret/public_html/shop/system/library/mail.php on line 160Error: Connection refused (111)"

With Port 25
"Error: EHLO not accepted from server!"


I've been working on this for two days and I'm truly stumpted, if anyone can give me a hand I would be so grateful!

Thanks,
M

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Post by Avvici » Sun Apr 15, 2012 8:13 am

Don't bother using SMTP. Let's figure out why your email's are not being sent. This would be good to start at the point of origin from where the command is to send. If you want me to troubleshoot for you get on Skype at Involution Media.

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Post by mel-admin » Sun Apr 15, 2012 8:47 am

Thank you so much Avvici,

I would love your help but I'm in the UK and it's now 2am - I don't think my brain would be much use, even if I could stay awake to talk things through.

Is there any specific information I pull together so we can discuss it tomorrow?

Thank you,
M

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Post by Avvici » Sun Apr 15, 2012 9:09 am

I'm on all day.

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Post by mel-admin » Mon Apr 16, 2012 1:30 am

Hi avvici,
I'm going to be back and forth today (family stuff going on), and unfortunately I don't have Skye... sorry!

What information would help us to figure this out and I'll do my best to track it all down.

Thanks!!

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Post by mel-admin » Mon Apr 16, 2012 6:52 am

I've signed up for Skype - Better late than never. As long as the hour isn't too late for you I will try to contact you in the morning.

Thanks,
Melanie

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Post by Avvici » Mon Apr 16, 2012 7:01 am

No problem. PM me for now on if you have questions unrelated to the topic. I will see you on Skype :)

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Post by jackie » Wed Feb 27, 2013 2:54 pm

Hi -
Have you solved this problem? I'm having the same error - would love to know how you got the vouchers to send...
thank
you

Jackie

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Post by Max02 » Mon Sep 09, 2013 5:58 pm

I also have this problem. No voucher email sent !

Thank you for your help :)

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Post by Avvici » Wed Sep 11, 2013 12:51 am

The person that had this issue solved it with their web host.

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