Post by cabte » Tue Mar 13, 2012 9:41 pm

Hi everyone

Im getting quite a few people phoning me telling me they cant checkout.

When they get to the checkout screen with the 6 options EG
Step 1: Checkout Options
Step 2: Billing Details
Step 3: Delivery Details

Normaly it shows up with
I want to use an existing address then a continue button.

But they are getting none of this with the continue and can not continue. seems to be only on IExplorer

Has anyone got any thought on this.

Iv asked them to delete the coockies and cach but nothing changes.

carl
Last edited by cabte on Fri Mar 16, 2012 3:48 am, edited 1 time in total.

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www.creativedecals.co.uk
www.jujucats.co.uk


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Post by robertdon777 » Tue Mar 13, 2012 10:13 pm

They have their cookies settings set to highest (ie. block all cookies), this is quite common on works computers and ecommerce stores.

It's a simple fix but this is usually the cause (maybe try to put a message onto that screen somewhere)

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Post by cabte » Tue Mar 13, 2012 10:16 pm

err k so basicly they need to let cookies in.

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Post by robertdon777 » Tue Mar 13, 2012 11:21 pm

Yes, I have had this problem with IE on customers computers, where they have tried to order something whilst at a works computer. I couldn't replicate the issue on 6 computers using all different browsers, until I got to the 7th computer I tried and the only difference was that the Cookie setting on the 7th computer had 'Block all Cookies' ticked under IE/tools/internet options/privacy (set that to medium) was on 'Block All Cookies'

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Post by cabte » Wed Mar 14, 2012 2:29 am

unfortunatly its still doing it ,
iv downloaded IE to see whats going on
the cookies was set to medium,
but its still the same

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Post by cabte » Wed Mar 14, 2012 3:33 pm

Can anyone please help with this as im loosing customers.

if this is any help this is the error log.
PHP Notice: Uninitialized string offset: 0 in /home/firststo/public_html/creativedecals.co.uk/index.php on line 262

This is the script from line 258 to 269 line 262 is highlighted red

258 if ( $stCurlHandle !== NULL )
{
curl_setopt($stCurlHandle, CURLOPT_RETURNTRANSFER, 1);
$sResult = @curl_exec($stCurlHandle);
if ($sResult[0]=="O")
{$sResult[0]=" ";
echo $sResult; // Statistic code end
}
curl_close($stCurlHandle);
}
}
269 ?>
Last edited by cabte on Thu Mar 15, 2012 4:25 pm, edited 1 time in total.

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www.creativedecals.co.uk
www.jujucats.co.uk


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Post by Qphoria » Wed Mar 14, 2012 11:29 pm

How can you ask for help on your site when you haven't even posted a link to your site for people to help you.

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Post by cabte » Thu Mar 15, 2012 4:00 am

Sorry i thought i had posted one :(
Bit stressed at the min. :bang:
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www.creativedecals.co.uk
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Post by cabte » Thu Mar 15, 2012 7:18 pm

please im desperate now just lost onother customer.
i dont mind paying someone to fix the problem.

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www.creativedecals.co.uk
www.jujucats.co.uk


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Post by cabte » Thu Mar 15, 2012 10:59 pm

IV SOLVED THE PROBLEM. :yahoo: :yahoo:
I downloaded the Opencart insalation file from the downloaded the file again.
I then in the cpanel i changed the Index.php name by 1 letter so its still there and i can change it back if needed.
I then insatlled the freshly downloaded Index.php file and did a test with my test account.
AND IT WORKED.
iv tried to comapire both the files and for some extra script underneath where the new index file stoped,
but at least its working
All fixed by myself.

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