Post by lemonie » Tue Nov 29, 2011 10:37 am

Hi

I am new to selling and have had my first order through tonight. I am confused as the order was showing cancelled but the order had gone through and the payment was sent although I had to go to paypal and 'capture it'? I am really confused and don't know what was sent to the customer and which settings I need to change?

This is the order history screen ...

http://i136.photobucket.com/albums/q193 ... tled-5.png

What is going on and how do I change it !

Thanks in advance.
Last edited by lemonie on Tue Nov 29, 2011 9:43 pm, edited 1 time in total.

New member

Posts

Joined
Fri Nov 18, 2011 8:28 pm

Post by OpenCart Addons » Tue Nov 29, 2011 11:12 am

Check your paypal setup to make sure the proper notifications are assigned to the different order statuses.

Also check under your settings what your default order status is for orders. It should be pending or something along those lines that indicate the order is not yet complete.

Canada's Leading Expert In OpenCart Development & Certified OpenCart Development Partner Image


User avatar
Active Member

Posts

Joined
Thu Nov 24, 2011 10:51 am
Location - Canada

Post by lemonie » Tue Nov 29, 2011 9:42 pm

Thanks .. it was the paypal setup which was all set to cancelled. A bit scary as was my first order.

New member

Posts

Joined
Fri Nov 18, 2011 8:28 pm
Who is online

Users browsing this forum: No registered users and 20 guests