Post by uksitebuilder » Sun Aug 21, 2011 2:52 pm

Both rules should work

The 2nd one doesn't rewrite index.php? or any other urls with a question mark

I have the 2nd one too, so first one might be from 1.4.x

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Post by xl5 » Sun Aug 21, 2011 5:09 pm

Thanks for that asphole but still no joy.
I will try simons suggestion about loading a separate installation of OC on my server to see if it behaves the same with a default store but i will ask a friend for help with this. In the meantime if anyone has any more suggestions please feel free.
cheers

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Post by xl5 » Mon Aug 22, 2011 6:55 pm

Hi
Just thought i would update you so far. I will get help hopefully to install a default OC soon but have since contacted hostgator, this is what was said:
Hi,

If it's the .htaccess causing the problems, yes, this would likely help. However, correct me if I am wrong, this issue was occurring before you changed the .htaccess?

I'm noticing that many of the aliases in url_alias do not work according to how the RewriteRule expects them to.

http://www.marmalade-art.co.uk/index.ph ... _paintings
http://www.marmalade-art.co.uk/index.ph ... s_by_price
http://www.marmalade-art.co.uk/index.ph ... ct/special

However, both of these work:
http://www.marmalade-art.co.uk/index.ph ... _=about_us
http://www.marmalade-art.co.uk/about_us

As such, I do not believe the issue is being caused by your .htaccess upon closer inspection. This seems to be a more application-level issue. Have you been making any changes in the admin panel lately that might be causing these issues? We would be happy to take a look for you if you gave us admin login information.
I then gave him permission to login and his conclusion was;
Hi Mark,

Unfortunately, it seems to be a software bug, which, I'm afraid, is outside the scope of our support. We apologize for the inconvenience. I recommend that you submit a bug with the OpenCart developers, and optionally select a different shopping cart software. We have a few available to choose from in Fantastico.

Again, we apologize for the inconvenience. Please let us know if you need any further assistance.

Cheers,
Fantastico i don't think so, i've put in too much hard work to jump ship. Please help.

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Post by uksitebuilder » Mon Aug 22, 2011 7:11 pm

Of course they dont want to get involved if it isn't their service.

This certainly is not a bug, but from your .htaccess I see that it was 1.4.x and you have upgraded to 1.5.x

Something has definitely gone strange with the update.

So, I refer back to my post about try a default installation and/or doing a file compare with your files against a stock OC download to see what the differences are.

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Post by xl5 » Tue Aug 23, 2011 1:07 am

Hi Simon
Still waiting for friend to help load default OC but in the meantime i have tried to think this through logically. I run applemac & time machine and between them i now have the history between the site being normal and being the way it is now.
The files i went on before the fault appeared were;
http://www.marmalade-art.co.uk/admin/in ... d0297e236d

http://www.marmalade-art.co.uk/admin/in ... d0297e236d

http://www.marmalade-art.co.uk/admin/in ... d0297e236d

http://www.marmalade-art.co.uk/admin/in ... er_name=aj

http://www.marmalade-art.co.uk/admin/in ... ame=callan

http://www.marmalade-art.co.uk/admin/in ... ame=callan
Hope this helps :-\

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Post by uksitebuilder » Tue Aug 23, 2011 1:12 am

They are all admin URLs which require a login.

However, seeing them is not really going to help I'm afraid.

tell your friend you will buy him a beer or three if he helps you out sharpish.

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Post by asphole » Tue Aug 23, 2011 2:38 am

Have you tried clearing the system cache just in case? You haven't really said whether you did upgrade and whether the site ever worked before/after the upgrade? A little more info may be useful. (ie if it did work, what changes have been made since)

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Post by xl5 » Tue Aug 23, 2011 4:30 am

Hi I have not upgraded but the template i bought had a few teething problems and the chap said he had reinstalled it but that was 2 months ago and everything worked a treat.

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Post by uksitebuilder » Tue Aug 23, 2011 6:46 am

Can you switch to default template in admin to see if that fixes it?

If so we know its the template

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Post by xl5 » Tue Aug 23, 2011 3:07 pm

Hi Simon
Mate is away for a few days, typical.
In admin it only gives the option of default, at the foot of admin it is version 1.4.9.1. I do though have my error logs at the time of the fault.

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Post by uksitebuilder » Tue Aug 23, 2011 4:06 pm

I was under the impression you were on 1.5.x

What do you error logs say ?

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Post by xl5 » Tue Aug 23, 2011 4:11 pm

Here they are;
2011-08-19 12:21:58 - PHP Warning: unlink(/home/markp2a/public_html/system/cache/cache.category.55.1.0.1313756298) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/markp2a/public_html/system/library/cache.php on line 14
2011-08-19 12:21:58 - PHP Warning: unlink(/home/markp2a/public_html/system/cache/cache.category.74.1.0.1313756299) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/markp2a/public_html/system/library/cache.php on line 14
2011-08-19 12:21:58 - PHP Warning: unlink(/home/markp2a/public_html/system/cache/cache.language.1313756298) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/markp2a/public_html/system/library/cache.php on line 14
2011-08-19 12:21:58 - PHP Warning: unlink(/home/markp2a/public_html/system/cache/cache.language.1313756298) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/markp2a/public_html/system/library/cache.php on line 14
2011-08-19 12:21:58 - PHP Warning: session_start() [<a href='function.session-start'>function.session-start</a>]: Cannot send session cookie - headers already sent by (output started at /home/markp2a/public_html/index.php:92) in /home/markp2a/public_html/system/library/session.php on line 11
2011-08-19 12:21:58 - PHP Warning: session_start() [<a href='function.session-start'>function.session-start</a>]: Cannot send session cookie - headers already sent by (output started at /home/markp2a/public_html/index.php:92) in /home/markp2a/public_html/system/library/session.php on line 11
2011-08-19 12:21:58 - PHP Warning: session_start() [<a href='function.session-start'>function.session-start</a>]: Cannot send session cookie - headers already sent by (output started at /home/markp2a/public_html/index.php:92) in /home/markp2a/public_html/system/library/session.php on line 11
2011-08-19 12:21:58 - PHP Warning: session_start() [<a href='function.session-start'>function.session-start</a>]: Cannot send session cookie - headers already sent by (output started at /home/markp2a/public_html/index.php:92) in /home/markp2a/public_html/system/library/session.php on line 11
2011-08-19 12:21:58 - PHP Warning: session_start() [<a href='function.session-start'>function.session-start</a>]: Cannot send session cache limiter - headers already sent (output started at /home/markp2a/public_html/index.php:92) in /home/markp2a/public_html/system/library/session.php on line 11
2011-08-19 12:21:58 - PHP Warning: session_start() [<a href='function.session-start'>function.session-start</a>]: Cannot send session cache limiter - headers already sent (output started at /home/markp2a/public_html/index.php:92) in /home/markp2a/public_html/system/library/session.php on line 11
2011-08-19 12:21:58 - PHP Warning: session_start() [<a href='function.session-start'>function.session-start</a>]: Cannot send session cache limiter - headers already sent (output started at /home/markp2a/public_html/index.php:92) in /home/markp2a/public_html/system/library/session.php on line 11
2011-08-19 12:21:58 - PHP Warning: session_start() [<a href='function.session-start'>function.session-start</a>]: Cannot send session cache limiter - headers already sent (output started at /home/markp2a/public_html/index.php:92) in /home/markp2a/public_html/system/library/session.php on line 11
2011-08-19 12:21:58 - PHP Warning: Cannot modify header information - headers already sent by (output started at /home/markp2a/public_html/index.php:92) in /home/markp2a/public_html/index.php on line 173
2011-08-19 12:21:58 - PHP Warning: Cannot modify header information - headers already sent by (output started at /home/markp2a/public_html/index.php:92) in /home/markp2a/public_html/index.php on line 173
2011-08-19 12:21:58 - PHP Warning: Cannot modify header information - headers already sent by (output started at /home/markp2a/public_html/index.php:92) in /home/markp2a/public_html/index.php on line 173
2011-08-19 12:21:58 - PHP Warning: Cannot modify header information - headers already sent by (output started at /home/markp2a/public_html/index.php:92) in /home/markp2a/public_html/index.php on line 173
2011-08-19 12:21:58 - PHP Warning: Cannot modify header information - headers already sent by (output started at /home/markp2a/public_html/index.php:92) in /home/markp2a/public_html/system/library/currency.php on line 45
2011-08-19 12:21:58 - PHP Warning: Cannot modify header information - headers already sent by (output started at /home/markp2a/public_html/index.php:92) in /home/markp2a/public_html/system/library/currency.php on line 45
2011-08-19 12:21:58 - PHP Warning: Cannot modify header information - headers already sent by (output started at /home/markp2a/public_html/index.php:92) in /home/markp2a/public_html/system/library/currency.php on line 45
2011-08-19 12:21:58 - PHP Warning: Cannot modify header information - headers already sent by (output started at /home/markp2a/public_html/index.php:92) in /home/markp2a/public_html/system/library/currency.php on line 45
2011-08-19 12:21:59 - PHP Warning: unlink(/home/markp2a/public_html/system/cache/cache.category.48.1.0.1313760119) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/markp2a/public_html/system/library/cache.php on line 54
2011-08-19 12:21:59 - PHP Warning: unlink(/home/markp2a/public_html/system/cache/cache.category.49.1.0.1313760119) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/markp2a/public_html/system/library/cache.php on line 54
2011-08-19 12:21:59 - PHP Warning: unlink(/home/markp2a/public_html/system/cache/cache.category.53.1.0.1313760119) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/markp2a/public_html/system/library/cache.php on line 54
2011-08-19 12:22:00 - PHP Warning: unlink(/home/markp2a/public_html/system/cache/cache.language.1313760120) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/markp2a/public_html/system/library/cache.php on line 54
2011-08-20 9:27:52 - PHP Warning: unlink(/home/markp2a/public_html/system/cache/cache.category.0.1.0.1313832134) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/markp2a/public_html/system/library/cache.php on line 14
2011-08-20 9:27:52 - PHP Warning: unlink(/home/markp2a/public_html/system/cache/cache.manufacturer.0.1313832134) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/markp2a/public_html/system/library/cache.php on line 14
2011-08-20 9:27:52 - PHP Warning: session_start() [<a href='function.session-start'>function.session-start</a>]: Cannot send session cookie - headers already sent by (output started at /home/markp2a/public_html/index.php:92) in /home/markp2a/public_html/system/library/session.php on line 11
2011-08-20 9:27:52 - PHP Warning: session_start() [<a href='function.session-start'>function.session-start</a>]: Cannot send session cache limiter - headers already sent (output started at /home/markp2a/public_html/index.php:92) in /home/markp2a/public_html/system/library/session.php on line 11
2011-08-20 9:27:52 - PHP Warning: Cannot modify header information - headers already sent by (output started at /home/markp2a/public_html/index.php:92) in /home/markp2a/public_html/index.php on line 173
2011-08-20 9:27:52 - PHP Warning: Cannot modify header information - headers already sent by (output started at /home/markp2a/public_html/index.php:92) in /home/markp2a/public_html/system/library/currency.php on line 45
2011-08-20 15:22:10 - PHP Warning: fopen(/home/markp2a/public_html/system/cache/cache.category.56.1.0.1313856154) [<a href='function.fopen'>function.fopen</a>]: failed to open stream: No such file or directory in /home/markp2a/public_html/system/library/cache.php on line 26
2011-08-20 15:22:10 - PHP Warning: filesize() [<a href='function.filesize'>function.filesize</a>]: stat failed for /home/markp2a/public_html/system/cache/cache.category.56.1.0.1313856154 in /home/markp2a/public_html/system/library/cache.php on line 27
2011-08-20 15:22:10 - PHP Warning: fread(): supplied argument is not a valid stream resource in /home/markp2a/public_html/system/library/cache.php on line 27
2011-08-20 15:22:10 - PHP Warning: fclose(): supplied argument is not a valid stream resource in /home/markp2a/public_html/system/library/cache.php on line 29
2011-08-20 19:25:27 - PHP Warning: filesize() [<a href='function.filesize'>function.filesize</a>]: stat failed for /home/markp2a/public_html/system/cache/cache.category.63.1.0.1313871772 in /home/markp2a/public_html/system/library/cache.php on line 27
2011-08-20 19:25:27 - PHP Warning: fread() [<a href='function.fread'>function.fread</a>]: Length parameter must be greater than 0 in /home/markp2a/public_html/system/library/cache.php on line 27
2011-08-21 7:58:46 - PHP Warning: unlink(/home/markp2a/public_html/system/cache/cache.category.74.1.0.1313913106) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/markp2a/public_html/system/library/cache.php on line 14
2011-08-21 7:58:46 - PHP Warning: session_start() [<a href='function.session-start'>function.session-start</a>]: Cannot send session cache limiter - headers already sent (output started at /home/markp2a/public_html/index.php:92) in /home/markp2a/public_html/system/library/session.php on line 11
2011-08-22 3:59:19 - PHP Warning: fopen(/home/markp2a/public_html/system/cache/cache.category.48.1.0.1313989159) [<a href='function.fopen'>function.fopen</a>]: failed to open stream: No such file or directory in /home/markp2a/public_html/system/library/cache.php on line 26
2011-08-22 3:59:19 - PHP Warning: fread(): supplied argument is not a valid stream resource in /home/markp2a/public_html/system/library/cache.php on line 27
2011-08-22 3:59:19 - PHP Warning: fclose(): supplied argument is not a valid stream resource in /home/markp2a/public_html/system/library/cache.php on line 29
2011-08-22 6:06:22 - PHP Warning: unlink(/home/markp2a/public_html/system/cache/cache.category.49.1.0.1313995608) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/markp2a/public_html/system/library/cache.php on line 54
2011-08-22 22:32:49 - PHP Warning: unlink(/home/markp2a/public_html/system/cache/cache.category.48.1.0.1314054211) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /home/markp2a/public_html/system/library/cache.php on line 54
:crazy:

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Post by uksitebuilder » Tue Aug 23, 2011 4:16 pm

Delete all files (except "index.html") in "system/cache".

OK, clear your error log and browse a few pages in your site, there seems to be some underlying problem with cache files and sessions which is probably the root cause of all of this.

After browsing, check error log again and post contents please

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Post by xl5 » Tue Aug 23, 2011 5:02 pm

Hi Simon
I have done what you advise the site still shows "The page you requested cannot be found!" under categories & manufacturers, the error log is showing nothing at all.

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Post by uksitebuilder » Tue Aug 23, 2011 5:07 pm

I'm afraid it is a case of waiting for your friend to come back to install a default version to see if the problem is the same.

What you can do in the mean time is see what differences there are between your store files and the default by using a program such as Winmerge

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Post by xl5 » Tue Aug 23, 2011 5:44 pm

Thanks Simon
My mate also has a pc for the above programme as it does not support mac so we shall see. I still cannot understand how nothing has been altered at all, its working fine then decides to give up the ghost. I have had 4 months of tedious work loading images giving each one a description etc etc to now feel it has been a waste of time and i would have been better selling my wares up and down the high street strapped to my back. ???
Ps Back soon hopefully.........

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Post by asphole » Tue Aug 23, 2011 6:10 pm

Have you also checked you have the correct permissions on the cache folder?

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Post by xl5 » Tue Aug 23, 2011 7:12 pm

In system/cache they are 644, do you think they should be 777?
Ps My backs killing me!

PPs Just found out that they are correct, cache folder 0777 & files 0644

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Post by asphole » Tue Aug 23, 2011 9:58 pm

Can you confirn that you have deleted ALL the files in system/cache? Sometimes when using ftp software to do this you have to refresh the screen in order to view more cached files. The permissions look ok but how are you checking them? I once had an issue where my ftp client showed one set of permission but via cpanel they were completely different. I reset them via cpanel and it solved my issue.

Can you also try uploading another template and testing the site? It sounds as if someone has edited the 'default' theme which is a recipe for disaster on your next upgrade!!

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Post by xl5 » Wed Aug 24, 2011 5:32 am

Hi yes tried all the above with no luck,i will download a default OC to test when mate is back from holiday,
cheers asphole

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