Post by Richard Simpson » Sat May 22, 2010 10:40 pm

When I try to insert a new product I get a forbidden page saying:

"You don't have permission to access /store/admin/index.php on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request."


It has been working fine up until now. Does anyone know how I could fix this? :(


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Post by jefrey1983 » Sun May 23, 2010 3:46 am

go to user group> then edit top administrator then tick all the blank box there save but if it does not work i think we have the same problem

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try contacting your web host that last resort did fix my problem

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Post by Richard Simpson » Sun May 23, 2010 6:29 am

No, that didn't fix the problem :( Thanks anyway


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Post by i2Paq » Sun May 23, 2010 6:54 am

Check the rights on your files.

Does the store-front display correctly?

If your are running on windows/IIS check your IIS settings.

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Post by fireball » Sun May 23, 2010 11:08 pm

Did anyone figure out what the problem is. I found the same exact problem yesterday. I can do everything in the Admin section except add new products and/or categories. I can even edit existing products. The store operates correctly and looks the same as before I found the problem. I get the same exact error message when I try to add new products or categories. The permissions set on that file is "644". Same as another store I have and I don't have any problems with that store. I'm about half way through entering several hundred products in and would hate to start over from scratch.
Maybe someone has a solution I can try.

What is windows/IIS ? Not familiar with that. Or maybe I just call it something else.

Thanks in Advance!

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Post by Xsecrets » Mon May 24, 2010 1:30 am

fireball wrote:
What is windows/IIS ? Not familiar with that. Or maybe I just call it something else.

Thanks in Advance!
hosting companies offer two main types of hosting. Linux/apache or Windows/IIS. These are not the only combinations, but by far the most common.

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Post by fireball » Mon May 24, 2010 1:37 am

Ok. Thanks I have the Linux/Apache. Hopefully someone has a solution. I feel its something simple but not sure where to start.

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Post by Richard Simpson » Mon May 24, 2010 3:22 am

Yeah i have no idea where to start either, I am also on a linux/apache server


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Post by fireball » Mon May 24, 2010 3:31 am

Who is your host? There was nothing done on my end that would change something. I just found it the next time I logged in to add products. Maybe its something in the hosting.
This man uses HostGator.

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Post by Richard Simpson » Mon May 24, 2010 4:51 am

yeah, I use Hostgator. I hope it gets resolved soon :( was hoping to open the shop yesterday. :(


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Post by Richard Simpson » Tue May 25, 2010 2:57 am

Ah, fantastic! Mine is working again. Maybe it was a glitch with OpenCart? Anyway, good to have it back :D Thanks for the suggestions guys!


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Post by fireball » Wed May 26, 2010 1:40 am

Great! Mine is working also. Must have been something in Host Gator for both of us to have the same problem and do nothing to fix it and both be hosting woth Host Gator.
Anyway, thanks to those who offered sugestions to help fix it. Wish I knew what it was so I could post it here but I dont have a clue!

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Post by Richard Simpson » Wed May 26, 2010 3:28 am

yeah, same XD, nevermind. At least its working! :D


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