Post by nigel2015 » Thu Jul 02, 2015 6:42 pm

I have a problem with shipping cost sometimes not being charged.

If a customer registers and adds items to the cart, then logs out and later returns, the items are still in the cart except no shipping cost. They can then complete checkout and the shipping cost is not added.

Would appreciate if someone could point me right direction in solving this.
Many thanks Nigel

couple of screenshots attached showing different cart totals
Version 1.5.6.4

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basket2.jpg

No shipping cost for returning customer - basket2.jpg (44.71 KiB) Viewed 803 times

basket1.jpg

shipping cost added to total - basket1.jpg (47.02 KiB) Viewed 803 times


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Post by Freakshow » Fri Jul 03, 2015 1:05 am

nigel2015 wrote:I have a problem with shipping cost sometimes not being charged.

If a customer registers and adds items to the cart, then logs out and later returns, the items are still in the cart except no shipping cost. They can then complete checkout and the shipping cost is not added.

Would appreciate if someone could point me right direction in solving this.
Many thanks Nigel

couple of screenshots attached showing different cart totals
Version 1.5.6.4
Are you using paypal standard? how often do it happen?
Im running OC 2031 and iv had this happen to me once, scary stuff.
http://forum.opencart.com/viewtopic.php?f=190&t=147024


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Post by nigel2015 » Fri Jul 03, 2015 1:39 am

Thanks for reply. Yes, using PayPal standard.
Was yours just a one off or has it happened again?

My sites been working fine for years but recently just noticed the odd order with no shipping cost applied.

If I create dummy account, add items to cart then log out or leave site, when I return I can checkout without shipping costs being applied.

At the moment I am having to send paypal invoices to customers requesting shipping payment, ( 3 times this week ) not very professional.

Thanks for your time

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Post by Freakshow » Fri Jul 03, 2015 1:47 am

Hi
It have happend only once for me, and yes im am using PP Std, but for me, i'm not able to reproduce the problem using a dummy account.
There are threads telling about that using PP std, that PP on some occasions do not pick up expenses.
I suspect PP is the one to blame, but i cant prove that :/
Are you using OC std. checkout or a mod checkout solution?


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Post by nigel2015 » Fri Jul 03, 2015 2:20 am

I'm using 'Journal' theme and their quick checkout.
Maybe problem with theme and not Paypal, more checking needed.
Thanks again

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Post by nigel2015 » Fri Jul 03, 2015 7:57 pm

I think it's a 'Journal theme: quick checkout' problem, as I can't replicate problem using default shopping cart.
Sticking with default cart until I find solution - let you know

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Post by uncino61 » Wed Aug 19, 2015 3:15 am

Yes, are two days I'm becoming crazy about this issue. I log off and log in again, the cart was shown correctly with shipping but after redirection to PP shipping disappears.
I'm running OC 2.0.3.1 with Journal-2 2.6.1
Ticket opened just now. I post here again updates
paypal without shipping.jpg

paypal without shipping.jpg (223.43 KiB) Viewed 733 times

cart with shipping.jpg

cart with shipping.jpg (371.1 KiB) Viewed 733 times


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Post by uncino61 » Wed Aug 26, 2015 12:37 pm

Hello,

today the Journal developers sent me a new version 2.6.2 of the template and seems this issue solved.

I think they will publish quickly the new release and anyway, once published, you had to get the advice to update in the template section of your opencart

Bye

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