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My first missing order / am i doing this right?

Posted: Fri Feb 06, 2015 6:19 pm
by motofox
Hi, i recieved a notification of an instant payment from paypal but there was no sales order, so i waited a while and still no order - checked the missing orders and there it was, so i changed its status to complete and now it shows up on the sales orders. But it did not deduct from stock, is this normal ? and is it normal to get missing orders?
thanks in advance

Re: My first missing order / am i doing this right?

Posted: Fri Feb 06, 2015 6:47 pm
by jrfcomputing
If you get a missing order it means that after payment nothing was returned to the website. If this is the first time it has happened then I would think customer error. They have pressed pay and closed the browser before it can return any info to your site.

It is not normal for this to happen but can.