Funny Reward Points

I am getting this weird issue where a product is purchased using Reward Points, but the customer did not even have enough Reward Points to purchase the product using the Rewards Points he had in his account.

Basically, a new customer who signs up gets 10 pts for free.

However, the product is $76.65, and is redeemable using 76.75 pts. The product is set to return the customer 0.7pts for each purchase.

However, in my case, when the customer checks out, he somehow manages to check out without paying a single cent.
Anyone faced this issue before?

Thanks!
Lee

Does it do that same thing if you use only full values? i.e. Instead of 0.70 have it at 7.0

If not then you might need to redo points by a value of *10 of what you were using...

Mike

Thanks for the response, Cue4cheap! I might try that, but that would mean I have to rework the entire reward scheme, because by multiplying my current points with 10 just so that I can get rid of any decimal values, redemption of points will be very costly on me indeed ;-)

Are you using a mod to give a new customer 0.7pts when they register? because I don't remember seing that option in standard installation.

If so, then I would hazard a guess and say, the mod has removed (or forgot to add) the line of code which stops a user from using more reward points than they have.

yowchuan wrote:Thanks for the response, Cue4cheap! I might try that, but that would mean I have to rework the entire reward scheme, because by multiplying my current points with 10 just so that I can get rid of any decimal values, redemption of points will be very costly on me indeed ;-)

I am guessing and I would run a test to see if it stops the occurrence for a test product. If it doesn't, I would be at a loss.
Mike

WHY REWARD POINTS?

"90% of all customers exchange their reward points during the checkout. This is the proof that the investment in this extension was not waste of money. A++" - Anton, Rechemco.com



WHY SHOULD YOU NEED MODULE REWARD POINTS?

Bain and Co. - a well-known US Consulting Firm stated "a 5% increase in customer retention can increase a company’s profitability by 75%" . Does your business get such benefit? If not, make a move right now! Discount money directly might not be so bad but never the wisest choice. Actually, customers love caring and point rewarding, thus, all you need is a loyalty program, in particular- the most customizable Reward Points Module set up for your store in just minutes.

WHAT CAN OUR REWARD POINTS DO ?

Module allows the owner can create program to give reward points for customers when buying product.

RESOURCES

• LIVE DEMO
  PLAY ON SANDBOX (demo/demo123)
  USER GUIDE
  SCREENSHOTS

MAIN FEATURES

FOR THE CUSTOMER

Reward Customer Behavior:

Reward Customers for Registering on your web site
Reward Customers for Signing up for your Newsletter
Reward Customers for Posting a new Product Review (Approved by Admin Required)
Reward for Customer Birthdays

Reward Customer Purchases:

Reward points based on specific products, brands and categories (Catalog Rule)
Reward points based on customer’s total purchase with flexible conditions (Shopping Cart Rule)
Reward fixed points or by percentage based on product price (Configured in Rule)

Use Reward Points:

Use reward points to purchase products.

Redeem points with convenience slider in the shopping cart page

Allow to redeem points at the checkout page as well

Track Reward Points:

Customers can see reward points on many places (category / product page, registration page, sign up newsletter block...)
Review detail awarded points in shopping cart page, check total awarded points in mini cart / order reviews
Customers can check their reward points balance and expiry
Check Point-Currency exchange rate
Track their detailed transactions history




Manage Earning Rules :

Create flexible catalogue rules (Reward points for specific products, brands, categories or any other product attribute. Reward points can be fixed or a percentage of product price)
Create flexible shopping cart rules (Reward points basing on total order, quantity, SKU or any other item attribute. Reward points can be fixed or a percentage of money spent)

Manage Earning Rules:

Create flexible spending rules basing on cart conditions
Allow customers to use points on all or certain products
Disable using points on all or certain products
Allow to use unlimited, fixed reward points or a percentage of money spent

Opencart Compatibility:

Version 1.5.4.x to 1.5.6.x.
99% themes.

I just got a feedback from my customer- they insert reward points of 0.7pts, and then the system automatically reduce the product item in full which gives a total amount of '$0.00'.

I have confirmed the item requires 77.00 pts to redeem.