Post by rockwholesale » Fri Sep 20, 2013 8:44 am

Some of my customers are getting their confirmation e-mails in an interesting fashion. The order confirmation comes in as a blank e-mail with the plain text & HTML versions as attachments, and one blank attachment.

Image

Attachment 1 - Plain Text
Image

Attachment 2 - HTML
Image

Attachment 3 - Blank Attachment
Image

I suspect this has something to do with their email server and/or outlook, but wanted to know if anyone else has ever come across this issue? If so, were you able to resolve it?

Any other thoughts on how to fix this would be greatly appreciated... I would hate for customers to be receiving blank e-mail confirmations on the regular! Most will find the attachments and see their invoice, but not everyone will!

Newbie

Posts

Joined
Fri Mar 22, 2013 7:53 am
Who is online

Users browsing this forum: Bing [Bot] and 36 guests