Post by emilygraham » Tue Jul 09, 2013 6:12 pm

Hello, does anyone know of any reason why the order confirmation email would suddenly stop working. I am using OpenCart 1.5.1.3 and the website in question has been working perfectly for over a year. In the last couple of weeks though order confirmation emails are not being received by the store owner. There have been no changes made to the website. It would appear that a couple of people have been having the same problem. Any ideas?

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Post by oc-extensions » Wed Jul 10, 2013 12:36 am

Hi,

Check in your admin:
Admin > Setting > choose your store and click Edit > goto tab Mail and check option New Order Alert Mail.

Set to Yes if you want to receive new order mail notification.

If this don't solve your problem:
- check mail options
- check logs in system/logs/error.txt

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