Post by dickography » Tue Nov 17, 2020 9:54 am

hai all,

we just migrated to another server few days ago, it is a checkout issue on our online shop (kapal-laut.com). this issue can be replicate in 2 ways:
  • checkout as guest: after changing parameters (in this case, payment method), after refreshing the checkout page coming as blank. we put step by step screenshots below
Image
Image
  • other way is by login as user, then try to checkout. the checkout page coming as full blank.
Image

our new server tech support said there is an error in error logs that says:
[Tue Nov 17 04:16:17.444889 2020] [include:warn] [pid 14007:tid 139727634167552] [client 172.69.208.141:44768] AH01374: mod_include: Options +Includes (or IncludesNoExec) wasn't set, INCLUDES filter removed: /404.shtml, referer: https://www.kapal-laut.com/index.php?ro ... lecheckout

we do not know what could have caused this, since we're not familiar with it?
could anybody in this forum enlight us what would've caused the issue?

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Post by straightlight » Tue Nov 17, 2020 10:09 am

While this issue occurs from an installed extension, such as SimpleCheckout, have you checked your Error / Server access logs?

The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.


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Post by dickography » Tue Nov 17, 2020 10:13 am

straightlight wrote:
Tue Nov 17, 2020 10:09 am
While this issue occurs from an installed extension, such as SimpleCheckout, have you checked your Error / Server access logs?
yes threre is error that says:
[Tue Nov 17 04:16:17.444889 2020] [include:warn] [pid 14007:tid 139727634167552] [client 172.69.208.141:44768] AH01374: mod_include: Options +Includes (or IncludesNoExec) wasn't set, INCLUDES filter removed: /404.shtml, referer: https://www.kapal-laut.com/index.php?ro ... lecheckout

but i don not know what to do with it. can you probably elaborate more?

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Post by straightlight » Tue Nov 17, 2020 10:14 am

dickography wrote:
Tue Nov 17, 2020 10:13 am
straightlight wrote:
Tue Nov 17, 2020 10:09 am
While this issue occurs from an installed extension, such as SimpleCheckout, have you checked your Error / Server access logs?
yes threre is error that says:
[Tue Nov 17 04:16:17.444889 2020] [include:warn] [pid 14007:tid 139727634167552] [client 172.69.208.141:44768] AH01374: mod_include: Options +Includes (or IncludesNoExec) wasn't set, INCLUDES filter removed: /404.shtml, referer: https://www.kapal-laut.com/index.php?ro ... lecheckout

but i don not know what to do with it. can you probably elaborate more?
You're not looking at the right logs. Simply check the error_log file from your OC admin if you have the error logs enabled.

The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.


Regards,
Straightlight
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Post by dickography » Tue Nov 17, 2020 10:23 am

You're not looking at the right logs. Simply check the error_log file from your OC admin if you have the error logs enabled.
i just enable my OC v1.5.6.4 error log, and got some of these:
2020-11-17 9:18:52 - PHP Notice: Array to string conversion in /var/www/vhosts/kapal-laut.com/httpdocs/vqmod/vqcache/vq2-system_engine_controller.php on line 53
2020-11-17 9:18:52 - PHP Notice: Array to string conversion in /var/www/vhosts/kapal-laut.com/httpdocs/vqmod/vqcache/vq2-system_engine_controller.php on line 54
2020-11-17 9:18:52 - PHP Notice: Array to string conversion in /var/www/vhosts/kapal-laut.com/httpdocs/vqmod/vqcache/vq2-system_engine_controller.php on line 53
2020-11-17 9:18:52 - PHP Notice: Array to string conversion in /var/www/vhosts/kapal-laut.com/httpdocs/vqmod/vqcache/vq2-system_engine_controller.php on line 54
2020-11-17 9:18:52 - PHP Notice: Array to string conversion in /var/www/vhosts/kapal-laut.com/httpdocs/vqmod/vqcache/vq2-system_engine_controller.php on line 53
2020-11-17 9:18:52 - PHP Notice: Array to string conversion in /var/www/vhosts/kapal-laut.com/httpdocs/vqmod/vqcache/vq2-system_engine_controller.php on line 54
2020-11-17 9:18:52 - PHP Notice: Array to string conversion in /var/www/vhosts/kapal-laut.com/httpdocs/vqmod/vqcache/vq2-system_engine_controller.php on line 53
2020-11-17 9:18:52 - PHP Notice: Array to string conversion in /var/www/vhosts/kapal-laut.com/httpdocs/vqmod/vqcache/vq2-system_engine_controller.php on line 54
2020-11-17 9:18:52 - PHP Notice: Undefined index: children_level2 in /var/www/vhosts/kapal-laut.com/httpdocs/vqmod/vqcache/vq2-catalog_view_theme_OPC060141_2_KL_template_common_header.tpl on line 267
2020-11-17 9:18:52 - PHP Notice: Undefined index: children_level2 in /var/www/vhosts/kapal-laut.com/httpdocs/vqmod/vqcache/vq2-catalog_view_theme_OPC060141_2_KL_template_common_header.tpl on line 273
2020-11-17 9:18:52 - PHP Notice: Undefined index: children_level2 in /var/www/vhosts/kapal-laut.com/httpdocs/vqmod/vqcache/vq2-catalog_view_theme_OPC060141_2_KL_template_common_header.tpl on line 267
2020-11-17 9:18:52 - PHP Notice: Undefined index: children_level2 in /var/www/vhosts/kapal-laut.com/httpdocs/vqmod/vqcache/vq2-catalog_view_theme_OPC060141_2_KL_template_common_header.tpl on line 273
2020-11-17 9:19:21 - PHP Notice: Error: The user specified as a definer ('kurakura'@'localhost') does not exist<br />Error No: 1449<br />INSERT IGNORE INTO `oc_ee_order_to_client` SET order_id = '7191', client_id = '770874923.1582850736' in /var/www/vhosts/kapal-laut.com/httpdocs/system/database/mysql.php on line 50


any idea which one is related to the blank page checkout?

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Post by straightlight » Tue Nov 17, 2020 10:29 am

Might be caused by one or more extensions you have installed. Disable each XML files in your VQMod folder until you no longer the blank page (except vqmod_opencart.xml file) and see if that solves the issue.

The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.


Regards,
Straightlight
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Location - Canada, ON

Post by dickography » Tue Nov 17, 2020 11:27 am

straightlight wrote:
Tue Nov 17, 2020 10:29 am
Might be caused by one or more extensions you have installed. Disable each XML files in your VQMod folder until you no longer the blank page (except vqmod_opencart.xml file) and see if that solves the issue.
one more thing, every time the blank checkout page happens, i got his error in error log:
2020-11-17 10:15:13 - PHP Notice: Error: The user specified as a definer ('kurakura'@'localhost') does not exist<br />Error No: 1449<br />INSERT INTO oc_order_product SET order_id = '7200', product_id = '5626',

what does it mean?

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Post by straightlight » Tue Nov 17, 2020 11:36 am

dickography wrote:
Tue Nov 17, 2020 11:27 am
straightlight wrote:
Tue Nov 17, 2020 10:29 am
Might be caused by one or more extensions you have installed. Disable each XML files in your VQMod folder until you no longer the blank page (except vqmod_opencart.xml file) and see if that solves the issue.
one more thing, every time the blank checkout page happens, i got his error in error log:
2020-11-17 10:15:13 - PHP Notice: Error: The user specified as a definer ('kurakura'@'localhost') does not exist<br />Error No: 1449<br />INSERT INTO oc_order_product SET order_id = '7200', product_id = '5626',

what does it mean?
See: https://stackoverflow.com/questions/101 ... -not-exist about the definer error.

The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.


Regards,
Straightlight
Programmer / Opencart Tester


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Posts

Joined
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Location - Canada, ON

Post by spectreav » Sun Nov 22, 2020 5:32 pm

php versions not match
or ioncube loader not installed

All in One Remarketing And Ecommerce Solution for Opencart. Free Install and Setup


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