Post by PGG » Mon Aug 02, 2021 10:22 am

Recently upgrade to latest version of Opencart Version 3.0.3.7
I can add and edit details on product page, when I hit the save button the information is saved but I receive the below error.

This page isn’t working is currently unable to handle this request.
HTTP ERROR 500

Any tips would be greatly appreciated.
Thanks in advance.

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Post by straightlight » Mon Aug 02, 2021 7:20 pm

PGG wrote:
Mon Aug 02, 2021 10:22 am
Recently upgrade to latest version of Opencart Version 3.0.3.7
I can add and edit details on product page, when I hit the save button the information is saved but I receive the below error.

This page isn’t working is currently unable to handle this request.
HTTP ERROR 500

Any tips would be greatly appreciated.
Thanks in advance.
Error logs.

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Post by PGG » Sun Aug 08, 2021 3:15 pm

No error logs.

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Post by OSWorX » Sun Aug 08, 2021 3:57 pm

PGG wrote:
Sun Aug 08, 2021 3:15 pm
No error logs.
Useless and inadequate answer.
Whenever you get an error like this (500), there will be a log entry - just inspect the server log via the server administration interface.

This log file is not the same as the internal of OpenCart (which of course will not add an entry if an 500 error is produced).

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Post by PGG » Mon Aug 09, 2021 8:43 am

See error log below, note that it only produces an error on the product page.

1.42.126.245 - - [08/Aug/2021:18:02:39 +1000] "GET /online/admin/index.php?route=catalog/product&user_token=nQJS6eZ20MKa2s9eBTDgyP4r2o69wMX4 HTTP/2" 200 5201 "https://pggenergy.com.au/online/admin/index.php?route=catalog/product/edit&user_token=nQJS6eZ20MKa2s9eBTDgyP4r2o69wMX4&product_id=51" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.131 Safari/537.36"
1.42.126.245 - - [08/Aug/2021:18:02:44 +1000] "GET /online/admin/index.php?route=catalog/product/edit&user_token=nQJS6eZ20MKa2s9eBTDgyP4r2o69wMX4&product_id=51 HTTP/2" 200 9525 "https://pggenergy.com.au/online/admin/index.php?route=catalog/product&user_token=nQJS6eZ20MKa2s9eBTDgyP4r2o69wMX4" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.131 Safari/537.36"
1.42.126.245 - - [08/Aug/2021:18:02:56 +1000] "POST /online/admin/index.php?route=catalog/product/edit&user_token=nQJS6eZ20MKa2s9eBTDgyP4r2o69wMX4&product_id=51 HTTP/2" 500 0 "https://pggenergy.com.au/online/admin/index.php?route=catalog/product/edit&user_token=nQJS6eZ20MKa2s9eBTDgyP4r2o69wMX4&product_id=51" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.131 Safari/537.36"

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Post by straightlight » Mon Aug 09, 2021 9:12 am

Those are the access logs.

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Post by Cue4cheap » Mon Aug 09, 2021 10:33 am

MOST servers are set up to have a file that just might be named "error_log". FTP to your site and look for something that has been written to around the time when you pressed the save button.
If you can't locate it you might want to talk to your webhost and ask them where that file is located.

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