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Cart not updating / refreshing

Posted: Wed Jun 27, 2018 8:28 pm
by RetardRenton
Hi there,

I am currently using OC Version 3.0.2.0 with the default theme. I am having issues with the cart, where it is not refreshing when items are added, removed or updated from both mini cart and on any pages (check out or product screens etc).

I have read through many posts here on the forum, with no definitive fix. I am a novice at php, so if anyone can assist with perhaps a step by step diagnostic or fix, I would seriously appreciate.

URL: www.ultimatestore.co.za/shop

Please check out this site in order to replicate the issue.

Thank you in advance!

PS: I have also noticed that when applying any settings or adding products to the store, I have to refresh the pages several times over a 3-5 minute period before settings appear updated or applied. Not sure if these are linked issues? Thanks!

Re: Cart not updating / refreshing

Posted: Wed Jun 27, 2018 9:19 pm
by straightlight
Please check out this site in order to replicate the issue.
In order to gather the most effective solutions, please provide the steps in order for forum supporters to be able to reproduce the issue you are reporting about. Forum rules.

Re: Cart not updating / refreshing

Posted: Wed Jun 27, 2018 9:35 pm
by kestas
Hi I have checked your shop and find out when items adding to cart, cart refreshing. Have you tried clear your browser cache and cookies?

Cheers

Re: Cart not updating / refreshing

Posted: Wed Jun 27, 2018 9:46 pm
by straightlight

Re: Cart not updating / refreshing

Posted: Wed Jun 27, 2018 10:03 pm
by kestas
straightlight wrote:
Wed Jun 27, 2018 9:46 pm
Just in case: viewtopic.php?f=176&p=727490#p718325
Yes if you have modified your shop, you always must to do that...

Re: Cart not updating / refreshing

Posted: Wed Jun 27, 2018 10:21 pm
by RetardRenton
straightlight wrote:
Wed Jun 27, 2018 9:19 pm
Please check out this site in order to replicate the issue.
In order to gather the most effective solutions, please provide the steps in order for forum supporters to be able to reproduce the issue you are reporting about. Forum rules.
Hi there, thanks - will be more specific.

1. When I add item to the cart, it adds fine. Even adding 2 or 3 different items can be added fine.
2. Issue arises when I want to modify quantities of items in the cart, or remove items from the cart.
3. I have tried refreshing the cache from admin / dashboard as suggested. Issue still exists.
4. Even if i refresh the cart, I still have the same issue. I have this issue across different browsers as well.

I hope that's specific enough?

Thanks again everyone!

Re: Cart not updating / refreshing

Posted: Wed Jun 27, 2018 10:23 pm
by straightlight
Any extensions installed affecting the cart page?

Re: Cart not updating / refreshing

Posted: Wed Jun 27, 2018 10:34 pm
by RetardRenton
straightlight wrote:
Wed Jun 27, 2018 10:23 pm
Any extensions installed affecting the cart page?
I added one today called "notice of addition" as suggested as a possible fix to the issue, but have now disabled it as it didn't work at all.

It can be found here: https://www.opencart.com/index.php?rout ... e=0&page=7

Apart from that, no.

Re: Cart not updating / refreshing

Posted: Wed Jun 27, 2018 10:35 pm
by straightlight
After disabling the extension, ensure to follow the link above I referred to clear both caches (not only one of them). Then, retry the quantity in your cart page.

Re: Cart not updating / refreshing

Posted: Wed Jun 27, 2018 10:36 pm
by RetardRenton
kestas wrote:
Wed Jun 27, 2018 9:35 pm
Hi I have checked your shop and find out when items adding to cart, cart refreshing. Have you tried clear your browser cache and cookies?

Cheers
Yes, I have cleared browser cache and cookies :)

Also, the issue arises when you try to modify quantities or remove items from your cart - try it, and it will just reload the items in the cart, try and remove them over and over and it shows 0 items in cart, for example on the homepage, but go back to the cart and the items are there again!

It's crazy!

Re: Cart not updating / refreshing

Posted: Wed Jun 27, 2018 10:39 pm
by RetardRenton
straightlight wrote:
Wed Jun 27, 2018 10:35 pm
After disabling the extension, ensure to follow the link above I referred to clear both caches (not only one of them). Then, retry the quantity in your cart page.
Done. Both caches - issue still exists.

Can I PM you admin rights so you can assist?

Re: Cart not updating / refreshing

Posted: Wed Jun 27, 2018 10:43 pm
by straightlight
PM sent.

Re: Cart not updating / refreshing

Posted: Wed Jun 27, 2018 10:52 pm
by RetardRenton
straightlight wrote:
Wed Jun 27, 2018 10:43 pm
PM sent.
Replied. Thank you!

Re: Cart not updating / refreshing

Posted: Wed Jun 27, 2018 11:53 pm
by straightlight
Please check your PM messages ...

Re: Cart not updating / refreshing

Posted: Thu Jun 28, 2018 12:43 am
by RetardRenton
straightlight wrote:
Wed Jun 27, 2018 11:53 pm
Please check your PM messages ...
Apologies, had left the office. Replied.

Re: Cart not updating / refreshing

Posted: Thu Jun 28, 2018 1:54 am
by straightlight
After analyzing the issue, user is using OC within WordPress folders.

Re: Cart not updating / refreshing

Posted: Thu Jun 28, 2018 2:05 am
by RetardRenton
straightlight wrote:
Thu Jun 28, 2018 1:54 am
After analyzing the issue, user is using OC within WordPress folders.
Is that an issue? If so, how can i fix this without losing any info/data/products loaded?

Don't want to start from scratch! :(

Re: Cart not updating / refreshing

Posted: Tue Jul 31, 2018 5:21 am
by buylinkmp
Hello,

Did you ever identify a fix for this issue as I am having the same problem? I've tried some other suggestions such as checking the https setting within the config file to no avail. Also done the usual cache refresh etc.

Any help would be greatly appreciated!

Re: Cart not updating / refreshing

Posted: Tue Jul 31, 2018 5:15 pm
by RetardRenton
buylinkmp wrote:
Tue Jul 31, 2018 5:21 am
Hello,

Did you ever identify a fix for this issue as I am having the same problem? I've tried some other suggestions such as checking the https setting within the config file to no avail. Also done the usual cache refresh etc.

Any help would be greatly appreciated!
Hi there,

Yes this was fixed!

The domain was hosted in the server where nginx was enabled. The host bypassed the domains from cache. That worked perfectly!

Good luck!

Re: Cart not updating / refreshing

Posted: Fri Aug 17, 2018 8:07 pm
by synapseindia
Hi there,

I am facing the same issue. Can you please explain how can i fix the same ?
OV version 3.0.2.0
Server - Apache

Thanks in Advance .