Post by jammertr » Sat Apr 10, 2021 1:10 am

I installed OC on Ubuntu 18.04 with php7.3 and PayTR payment gateway. Everything looks ok, however, when an order is placed the payment gateway provider can not complete the callback and the order is listed under missing orders in the dashboard.

Payment is processed, the customer is charged for the order with the correct amount however, the order is not listed in OC, customer can not see his/her order in his/her account that is already paid.

Payment processor says it is the server and logs show ""POST /index.php?route=extension/payment/paytr_checkout/callback HTTP/1.1" 500 4207 "-" "Mozilla/5.0 ......"

Checked the forum but could find a solution that works.

Can anyone help me steer in the right direction?



Sun Oct 27, 2019 1:06 am

Post by sw!tch » Sat Apr 10, 2021 3:25 am

jammertr wrote:
Sat Apr 10, 2021 1:10 am
"POST /index.php?route=extension/payment/paytr_checkout/callback HTTP/1.1" 500 4207 "-" "Mozilla/5.0 ......"
You are getting a 500 error, so you need to check your PHP server error log not opencart error log. They typically reside in a logs folder within the root of your webspace.

Contact your web host if you are unable to find them.

Full Stack Web Developer :: Send a PM for Custom Work.
Backup and learn how to recover before you make any changes!

Active Member


Sat Apr 28, 2012 2:32 pm
Location - USA

Post by thekrotek » Sat Apr 10, 2021 3:47 am

PayTR is NOT a part of default OpenCart so contact extension developer.

Professional OpenCart extensions, support and custom work.
Contact me via email or Skype by

User avatar
Expert Member


Sun Jul 03, 2016 12:24 am

Who is online

Users browsing this forum: No registered users and 5 guests