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Why no shipping option for Italy. But OK for Spain

Posted: Tue Jan 08, 2019 10:51 pm
by 1stnight
I'm testing Opencart 3.0 with Royal Mail shipping.

I get shipping shown if the country is Spain. No shipping if the country is Italy. Both are in Europe. What should I check?

Graham

Re: Why no shipping option for Italy. But OK for Spain

Posted: Tue Jan 08, 2019 11:39 pm
by kestas
You need to check geozones. In OC admin dashboard system/localisation/geozones

Re: Why no shipping option for Italy. But OK for Spain

Posted: Wed Jan 09, 2019 12:09 am
by 1stnight
Thanks for the advice to check Geo Zones.

Both Spain and Italy are in the same Geo Zone. The Geo Zone name is "Europe". They are not in any other Geo Zone.

Where else should I check, please?

Graham

Re: Why no shipping option for Italy. But OK for Spain

Posted: Wed Jan 09, 2019 5:38 am
by ADD Creative
Have you enabled "International Tracked & Signed" in the Royal Mail module? Spain is in "International Tracked" and "International Signed", whereas Italy "International Tracked & Signed". I think they should both show in "International Standard".