Post by ozstar » Wed Nov 21, 2018 4:26 am

OC 3.0.20. Journal 2

I installed standard default Aust Shipping and it worked form a few hours then stopped. Shows in admin but not in cart.

I have the API and it is still showing in admin, it is enabled as an option with only one other option, Free on Certain Products which does work on those selected as free.

Products have size, weights etc.

Any ideas please?

Thanks
Last edited by ozstar on Wed Nov 28, 2018 4:19 pm, edited 1 time in total.

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Post by Johnathan » Wed Nov 21, 2018 11:46 pm

Try disabling/uninstalling your Free Shipping on Certain Products method. I assume that modifies how the shipping system works, so it could be the cause of your issue.

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Post by ozstar » Thu Nov 22, 2018 4:52 am

Thank you very much. Now you mention, think youre right.

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Post by ozstar » Thu Nov 22, 2018 5:22 am

Just uninstalled that Free shuipping but it still did not show.
I changed Zones, type of Tax, Zones etc but it still does not show at all.
Just says, 'No shipping type shown, contact support'.

It will go look at the API end and see if it looks good there too. (Yes that looked all okay)

Thanks again.

EDIT:
Changed the API code but still it doesn't show. Still get that same 'Contact Support'. No other Shipping is enabled.
Got me beat. I will reinstall the Aust mod after work, and see if that is okay.

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Post by ozstar » Fri Nov 23, 2018 8:58 am

Well that didn't make any difference. Still just says No shipping method available. Any ideas where to go now please?

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Post by ozstar » Sat Nov 24, 2018 3:52 pm

Have contacted the Free Shipping creators and they are going to debug although they don't see their app as the problem.
Maybe it isn't, but at least that will eliminate that option.

Any other ideas how to try and resolve the Australia Post not showing at all, although it is enabled and looks okay in admin ?

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Post by SamNabz » Sun Nov 25, 2018 9:25 am

Hey ozstar,

Please post screenshots of the following:

- AusPost shipping extension settings (remove any account/API info)
- Geo Zone settings
- Cart page shipping estimate result/message (including address)

The above might help people troubleshoot this issue. Also, please ensure the "requires shipping" option is enabled for the product/s (if the shipping option isn't appearing at all).

Cheers, Sam


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Post by ozstar » Sun Nov 25, 2018 10:07 am

Thank you Sam for the help.
In my testing I noticed that the goods that didn't have a LWHeight, thecapp worked showing the correct costs.
So I took the sizes out of the others and sure enough they worked too. They do have the gram weight but size is 0.000000.
The costs are correct as I checked so maybe Aust post has changed to mainly go on weight and Sachels.
Anyway I'll see how it goes.
Thanks again. Who knows ? May I'll be back doing what you requested.

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Post by SamNabz » Sun Nov 25, 2018 11:21 am

Hey ozstar,

No problem, glad to hear it's working. Strange that you had to remove the product size parameters, though.. ???

Cheers, Sam


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Post by ozstar » Mon Nov 26, 2018 8:11 am

Yes Sam. Agreed. Really weird! :crazy:

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