Page 1 of 1

Debit Card Payments with PayPal Powered by Braintree OC3

Posted: Sat Jul 07, 2018 3:42 am
by lukeketchum1
Hey guys.

I have set up (and have it showing a linked merchant ID) the payments extension Braintree powered by paypal (the one that comes with opencart, as opposed to an additional paid extension).

I have set up my Braintree account and all the rest of it but when I try to checkout (I am trying to do some test purchases before it goes live) the page just kinda goes a shade of grey and it doesn't process. No error message is given.

Any idea what this might be? Any help appreciated. Thank you

Luke

Re: Debit Card Payments with PayPal Powered by Braintree OC3

Posted: Sat Jul 07, 2018 6:23 am
by straightlight
As a new forum user, please read the forum rules.

- No OC version posted with the four decimals
- No error / server access logs posted
- No URL to the exact location / screenshot posted

More information is needed.

Re: Debit Card Payments with PayPal Powered by Braintree OC3

Posted: Sat Jul 07, 2018 3:26 pm
by lukeketchum1
Thanks for your reply. Can confirm the below:-

- OpenCart Version 3.0.2.0
- error_log on the main dir has nothing from the last 10 days. Only stuff from when I initially had problems setting up
- Theme is Journal 2
- Extension is PayPal Powered by Braintree and the specific problem is when I try to do credit/debit card payment
- Site is at titancards.co.uk

Hopefully this is a bit better :)

Re: Debit Card Payments with PayPal Powered by Braintree OC3

Posted: Sat Jul 07, 2018 7:49 pm
by straightlight
Enable the debug mode for PayPal Braintree in your OC admin extensions payments page and retry a test transaction noticing if there are then any log transactions appearing afterwards in the admin logs or in the admin payments Braintree logs.

Re: Debit Card Payments with PayPal Powered by Braintree OC3

Posted: Sun Jul 08, 2018 4:15 am
by lukeketchum1
OK that mode is now enabled.

On the frontend it simply says: There was an error processing your order. Please contact the shop administrator for help.
- Triggered when I press Pay Now.

I open error_log on main opencart directory, but nothing in there. is there a seperate error log somewhere?

Re: Debit Card Payments with PayPal Powered by Braintree OC3

Posted: Sun Jul 08, 2018 4:20 am
by straightlight
is there a seperate error log somewhere?
See in your admin payment modules in the Braintree form page for a log tab. Also ensure to keep a clean log files as it can limitedly grow pretty fast.

Re: Debit Card Payments with PayPal Powered by Braintree OC3

Posted: Sun Jul 08, 2018 3:15 pm
by lukeketchum1
It seems my card I was using to test it was potentially the problem. Had texts off my bank asking if I recognised the transaction etc. I have since done it again, and pressed PAY NOW under payment details under quick checkout - this completed the order no problem.

But I have also tried using the place order button, and that one doesn't work. It just repeats the same error (grey overscreen). Done this a few times now.

I have navigated to the braintree payments payment extension but I can't see anywhere that says logs? Settings, Order Statuses (New orders), 3-D Secure, Vault, PayPal, Transaction Search are my options

Re: Debit Card Payments with PayPal Powered by Braintree OC3

Posted: Sun Jul 08, 2018 9:16 pm
by straightlight
On your FTP logs folder, look for the: braintree.log file. If you can't see it, ensure to enable the logs from your admin settings server tab and take note of the path at the bottom.

Re: Debit Card Payments with PayPal Powered by Braintree OC3

Posted: Mon Jul 09, 2018 5:53 am
by lukeketchum1
Hey mate thanks for your reply again, not having much luck unfortunately.

I go to admin > settings > server and it says it should be called simply error.log but gives no note of where

The error logs I can find in ftp are at
error_log in root directory
error_log in admin directory

I tried browsing through extensions/payments etc but cannot see a braintree file, any idea where it would be by default? ( i never changed where error logs go. ) Can confirm log errors is set to yes in admin panel.

Re: Debit Card Payments with PayPal Powered by Braintree OC3

Posted: Mon Jul 09, 2018 6:30 am
by straightlight
any idea where it would be by default?
straightlight wrote:
Sun Jul 08, 2018 9:16 pm
On your FTP logs folder, look for the: braintree.log file. If you can't see it, ensure to enable the logs from your admin settings server tab and take note of the path at the bottom.