I hope this is the right area to post this, but I am having an issue with a site - I think!
The site in question is www.huggableheroes.co.uk and the issue is that it is taking 'around 20 mins to load each page' according to the site owner, they are having issues getting onto the site and keep getting a white page, however I have not experienced any issues and pingdom is saying it is loading in 2.32 seconds, I have spoken with the owner several times and they are adamant something is wrong, however I can't see any issues and the site is loading fine.
Can anyone think why this would be happening? I have suggested clearing out cache and that it may be an internet issue their end.
Could someone please click on the site and let me know if they experience any issues with it? that would be very helpful.
Thank you all so much
The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.
Opencart.com Administrator / Quality Assurance Analyst / Programmer
Thank you,straightlight wrote: ↑Tue Oct 16, 2018 6:32 amPosted in Bug Reports. Using custom theme. Use a Website Analyzer to track down speed performance issues. Monitor your resources on your server. If you do not qualify for these actions, simply create a new service request in the Commercial Support section of the forum to get this done professionally.
I have used a website analyzer and all seems to be working fine, the site is loading fast, but a lot of people are complaining that the site wont load for them, I am trying to figure out what is blocking it, I may put in a service request.
1. You shoud lazy load images.
3. Use unnecessary css files in footer.
4. Enable static content cache.
I can help you in reducing loading time and page size to to less than half that of now.
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