Post by dwains » Mon Nov 02, 2015 9:00 pm

Hi,

We are using a clean version of Opencart 2.1. But now we have a bug. Some orders are 0 euro and there a no products connected to the order. Also oc_order_product is empty with a selected order_id. People are paying us but we don't know what they order because its empty.

Our error log is also empty.

What is this? And how can we fix this urgent?

Thanks

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Post by dwains » Tue Nov 03, 2015 5:35 pm

Anyone?

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Post by pm-netti » Tue Nov 03, 2015 6:55 pm

dwains wrote:Hi,

We are using a clean version of Opencart 2.1. But now we have a bug. Some orders are 0 euro and there a no products connected to the order. Also oc_order_product is empty with a selected order_id. People are paying us but we don't know what they order because its empty.

Our error log is also empty.

What is this? And how can we fix this urgent?

Thanks
How is Order processing status and Order complete status in page setting/setting > tab options?

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Post by dwains » Tue Nov 03, 2015 11:19 pm

pm-netti wrote:
dwains wrote:Hi,

We are using a clean version of Opencart 2.1. But now we have a bug. Some orders are 0 euro and there a no products connected to the order. Also oc_order_product is empty with a selected order_id. People are paying us but we don't know what they order because its empty.

Our error log is also empty.

What is this? And how can we fix this urgent?

Thanks
How is Order processing status and Order complete status in page setting/setting > tab options?
The Processing Order Status = Payment received and Processing And reversed
And Complete Order Status = Shipped and payment received. But thats good, that works like always

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Post by pm-netti » Wed Nov 04, 2015 12:47 am

dwains wrote:
pm-netti wrote:
dwains wrote:Hi,

We are using a clean version of Opencart 2.1. But now we have a bug. Some orders are 0 euro and there a no products connected to the order. Also oc_order_product is empty with a selected order_id. People are paying us but we don't know what they order because its empty.

Our error log is also empty.

What is this? And how can we fix this urgent?

Thanks
How is Order processing status and Order complete status in page setting/setting > tab options?
The Processing Order Status = Payment received and Processing And reversed
And Complete Order Status = Shipped and payment received. But thats good, that works like always
what is your payment methods and their order statuses?

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Post by dwains » Wed Nov 04, 2015 10:14 pm

The problem is with different payment methods. Opencart default and other additional payment methods.

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Post by pm-netti » Thu Nov 05, 2015 1:05 am

dwains wrote:The problem is with different payment methods. Opencart default and other additional payment methods.
Is your payment methods order statuses "canceled"?

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Post by dwains » Tue Nov 10, 2015 5:59 pm

No, we even have orders with bank transfer (default payment method from opencart) and they also are set to 0 euro.

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Post by pm-netti » Tue Nov 10, 2015 10:32 pm

dwains wrote:No, we even have orders with bank transfer (default payment method from opencart) and they also are set to 0 euro.
You looked this tab your payments?

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Post by dwains » Thu Nov 12, 2015 12:13 am

Yes, our payment methods don't have a status conencted to cancel. Only waiting payment and payment received we use. Today again 2 orders with 0 euro and no products, very anoying to ask the customers what they ordered.

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Post by brydges » Sat Nov 14, 2015 11:09 pm

We also have this problem,

97% of orders process OK and the rest are empty.

It seems to have only done it with PayPal so far - very annoying.

Same - no errors in the logs, setup same as we had on previous opencart version.

Please help with urgent fix.

Thanks

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Post by dwains » Thu Nov 19, 2015 10:14 pm

Still the same bug. Error log empty. Replicate the order and its not happening.

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Post by dwains » Wed Nov 25, 2015 8:43 pm

No one a solution?

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Post by dwains » Sat Nov 28, 2015 9:13 pm

And again, every day 2 or 3 empty orders. Very very very very very annoying. Need customers to ask what they ordered and manually change the order, this is so unprofessional.

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Post by badplayer » Tue Jan 12, 2016 6:09 pm

I also have this issue - using 2.1.0.1 - Anybody know a fix?

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Post by pm-netti » Wed Jan 27, 2016 4:20 pm

dwains wrote:No one a solution?
Can you say:
1. Is your database in collation utf8_general_ci?
2. Is your theme journal2?
3. Is in your store incorrect utf8 language files?

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Post by Burt65 » Wed Jan 27, 2016 6:48 pm

What is that got to do with the Journal 2 theme?

Over 95% of all computer problems can be traced back to the interface between the keyboard and the chair...


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Post by pm-netti » Wed Jan 27, 2016 8:06 pm

Burt65 wrote:What is that got to do with the Journal 2 theme?
UTF8 of Site need be correct, so journal2 theme is work Right.

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Post by Burt65 » Sat Jan 30, 2016 5:49 pm

pm-netti wrote:UTF8 of Site need be correct, so journal2 theme is work Right.
That's what I thought. Journal is dependent on the the site been setup correctly, not the other way around.

Been using Journal for 8 months now and never had this problem.

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Post by alexcrz » Thu Feb 11, 2016 5:47 pm

UTF8 of my site is correct.. and I still get this error.. does any one found any solution.. ?

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