Post by clickmyoffer » Sun Jan 11, 2015 6:03 am

I have asked a couple of times without success, so I'm posting a visual here. The reason is, I can't get past the first page to see what else is going on because I can't save and continue. The error states the description cannot be empty. Well, the text area is not empty as indicated by the arrow. I'm stuck until this is sorted. Now, I do have MultiMerch free core files installed with the newest version of OpenCart. So who's bug is it anyway I wonder? Anybody want to take a shot at this? Thanks in advance.
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Post by melbagnato » Mon Jan 12, 2015 1:27 pm

Hi clickmyoffer,

have you got a test server that I can look at ? If you PM me some details I'll let you know what is causing this.

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Post by alagukan » Tue Jan 13, 2015 9:05 pm

Hi,

I am getting same problem when I try to save the new product for my website www.tamilnadumarket.com.

After I filled every required fields, at the end of submit, it says, "Product description cannot be empty".

Please suggest me.

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Post by clickmyoffer » Thu Jan 15, 2015 2:39 am

Hello Alagukan

I wonder if you have the MultiMerch Module installed over Open Cart. If you do, I think the issue may have been with that module. I was discussing a different subject with MultiMerch support and in reply I received this paragraph. Quote: “We’ve also fixed the description error along with a few other things so you should be able to get the latest update from GitHub that fixes those things”.

MultiMerch has responded to my enquiries exceptionally fast and efficiently, and I know they are working very hard to fix any problems resulting from the Open Cart 2. upgrade. However, just as an aside, it seems to me that some developers are assuming users (“me”) are adept at coding. Providing clear instructions as to what to download, how and where to upload the patch files would save us so much time. Just saying.

I hope this has helped.

Dave

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Post by alagukan » Thu Jan 15, 2015 9:50 pm

Dear Dave,

Thanks a lot for your nice suggestions... :)

You make me confident :yahoo: to face this issue.

If I get the right link for 'latest updated multimerch' from github, it will be more helpful ;)

I found this link https://github.com/multimerch/multimerch and downloaded for retry, but I get 2 different errors. one is from files section, 'file upload error' in General tab. In Data tab, I get 'Model' field required error.

These 2 errors are blocking me further to add a single product :bash:

Is it your product description problem solved after you add those latest?

Any idea? Or do you think I am doing anything wrong? Could you please suggest me is it the right link?

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Post by affect » Thu Jan 15, 2015 11:50 pm

Hi Alagu,

Thank your for using MultiMerch :)

The link to the latest Core version is indeed http://github.com/multimerch/multimerch.

As to File Upload Errors, please check your OpenCart and server error logs. This is a generic error indicating something went wrong during file upload and you need to look into logs for details.

As for the Model field being required - do you have it enabled in MM settings? If the custom fields are disabled this shouldn't happen.

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Post by AshleyWeber » Fri Jan 16, 2015 9:23 am

MultiMerch has responded to my enquiries exceptionally fast and efficiently, and I know they are working very hard to fix any problems resulting from the Open Cart 2. upgrade. However, just as an aside, it seems to me that some developers are assuming users (“me”) are adept at coding. Providing clear instructions as to what to download, how and where to upload the patch files would save us so much time. Just saying.

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Post by clickmyoffer » Sun Jan 18, 2015 1:46 am

Hi Ashley, welcome to the forum. I noticed you posted the last part of my previous post above but I'm not sure why! Is there a question? Just wondering what the point was is all.

Cheers

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Post by affect » Sun Jan 18, 2015 9:41 am

You're right, Dave - most of our docs and guides are written for techies as most our users are either developers or have their own development team at hand since its integration with custom OpenCart themes and extensions requires development skills anyway. We'll try to make MM a little more user-friendly in the near future, though, as I imagine this is something many would appreciate :)

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Post by melbagnato » Sun Jan 18, 2015 11:16 pm

So I'm guessing we can close this issue ?

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Post by affect » Mon Jan 19, 2015 3:19 am

Definitely!

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Post by clickmyoffer » Mon Jan 19, 2015 3:55 am

Thank you for your reply Martin. You have a great product and I know you are working hard to iron out the bugs. I'll keep in touch.

Cheers

Dave

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Post by clickmyoffer » Mon Jan 19, 2015 3:57 am

melbagnato wrote:So I'm guessing we can close this issue ?

- Mel
Hello Mel: Thank you for your generous offer of help. Did you receive my email about your new website and potential help with customization?

Thanks

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