Post by Boy_kk » Fri Jan 21, 2022 11:20 am

My website is slow and sometime crash. A lot of customers also report me that they cannot check out.

I contacted both server side and dedicated opencart suport team side. They blamed each other . :laugh: :laugh: :laugh:

Anyone has the same problem? How should I do?

This is my website http://www.siamluthiers.net/

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Post by OSWorX » Fri Jan 21, 2022 7:35 pm

Boy_kk wrote:
Fri Jan 21, 2022 11:20 am
My website is slow and sometime crash. A lot of customers also report me that they cannot check out.
You're a quite funny guy ..

First of all, follow this here: viewtopic.php?f=176&t=200480
Second, read then this here: viewtopic.php?f=2&t=221926
Third, as a user of that them, contact their support: https://support.journal-theme.com/

IF you have then further questions,
website is slow and sometime crash
means exactly what?
Boy_kk wrote:
Fri Jan 21, 2022 11:20 am
I contacted both server side and dedicated opencart suport team side. They blamed each other .
Not the best start here with such a statement ..

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Post by Gergely » Fri Jan 21, 2022 8:14 pm

Boy_kk wrote:
Fri Jan 21, 2022 11:20 am
My website is slow and sometime crash. A lot of customers also report me that they cannot check out.

I contacted both server side and dedicated opencart suport team side. They blamed each other . :laugh: :laugh: :laugh:

Anyone has the same problem? How should I do?

This is my website http://www.siamluthiers.net/

About the speed: as above by OSWorX
In addition: get an SSL certificate and switch to HTTPS

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Post by EvolveWebHosting » Fri Jan 21, 2022 9:32 pm

Boy_kk wrote:
Fri Jan 21, 2022 11:20 am
My website is slow and sometime crash. A lot of customers also report me that they cannot check out.

I contacted both server side and dedicated opencart suport team side. They blamed each other . :laugh: :laugh: :laugh:

Anyone has the same problem? How should I do?

This is my website http://www.siamluthiers.net/
More details would be very helpful:
1) Hosting environment - shared or VPS or Dedicated?
2) Estimated Traffic?
3) Opencart version
4) What does your hosting company say regarding the server logs? They can see everything so they could tell you if the server is out of resources, you've had a spike in traffic, a DDOS attack, etc

Is this your hosting provider? http://www.hostingberry.com

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Post by JNeuhoff » Sat Jan 22, 2022 1:00 am

You have done almost everything to slow down your website.

Ditch the Journal2 framework, use a standard-compliant OpenCart theme.

Don't use unnecessary slide shows.

Use smaller and fewer images.

Get an SSL certificate.

Find a better webhost, with a more dedicated webhosting package.

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Post by EvolveWebHosting » Sat Jan 22, 2022 1:18 am

JNeuhoff wrote:
Sat Jan 22, 2022 1:00 am
You have done almost everything to slow down your website.

Ditch the Journal2 framework, use a standard-compliant OpenCart theme.

Don't use unnecessary slide shows.

Use smaller and fewer images.

Get an SSL certificate.

Find a better webhost, with a more dedicated webhosting package.
Were you able to load it? It just tells me it can't be reached along with the 500 Server Error.

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Post by JNeuhoff » Sat Jan 22, 2022 1:24 am

EvolveWebHosting wrote:
Sat Jan 22, 2022 1:18 am
Were you able to load it? It just tells me it can't be reached along with the 500 Server Error.
Yes, I was able to load it, though it's quite slow, as stated by the OP.

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Post by EvolveWebHosting » Sat Jan 22, 2022 8:18 am

JNeuhoff wrote:
Sat Jan 22, 2022 1:24 am
EvolveWebHosting wrote:
Sat Jan 22, 2022 1:18 am
Were you able to load it? It just tells me it can't be reached along with the 500 Server Error.
Yes, I was able to load it, though it's quite slow, as stated by the OP.
You made it further than I did! It took me straight to the 500 error.
Edit: It finally loaded for me

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Post by Boy_kk » Sat Jan 22, 2022 1:26 pm

OSWorX wrote:
Fri Jan 21, 2022 7:35 pm
Boy_kk wrote:
Fri Jan 21, 2022 11:20 am
My website is slow and sometime crash. A lot of customers also report me that they cannot check out.
You're a quite funny guy ..

First of all, follow this here: viewtopic.php?f=176&t=200480
Second, read then this here: viewtopic.php?f=2&t=221926
Third, as a user of that them, contact their support: https://support.journal-theme.com/

IF you have then further questions,
website is slow and sometime crash
means exactly what?
Boy_kk wrote:
Fri Jan 21, 2022 11:20 am
I contacted both server side and dedicated opencart suport team side. They blamed each other .
Not the best start here with such a statement ..
I know but that was the thing that actually happened to me. Everyone said it was normal nothing wrong but me and my customers facing this problem everytime that I vistied my website !!!

I am a guitarist and luthier. I know nothing about the coding stuff. I glad to pay money to someone that can solve this problem. But they keep refuse me even basic questions that you ask me ( Opencart version,Theme,Extension etc....) .

Anyway thank you for suggesting me about Journal support!

PS. Sorry for my English I am not a native speaker.

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Post by Boy_kk » Sat Jan 22, 2022 1:27 pm

Gergely wrote:
Fri Jan 21, 2022 8:14 pm
Boy_kk wrote:
Fri Jan 21, 2022 11:20 am
My website is slow and sometime crash. A lot of customers also report me that they cannot check out.

I contacted both server side and dedicated opencart suport team side. They blamed each other . :laugh: :laugh: :laugh:

Anyone has the same problem? How should I do?

This is my website http://www.siamluthiers.net/

About the speed: as above by OSWorX
In addition: get an SSL certificate and switch to HTTPS
Thank you for your suggestion!

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Post by Boy_kk » Sat Jan 22, 2022 1:30 pm

EvolveWebHosting wrote:
Fri Jan 21, 2022 9:32 pm
Boy_kk wrote:
Fri Jan 21, 2022 11:20 am
My website is slow and sometime crash. A lot of customers also report me that they cannot check out.

I contacted both server side and dedicated opencart suport team side. They blamed each other . :laugh: :laugh: :laugh:

Anyone has the same problem? How should I do?

This is my website http://www.siamluthiers.net/
More details would be very helpful:
1) Hosting environment - shared or VPS or Dedicated? ___ I am not sure about this topic
2) Estimated Traffic? ____ I am not sure but the host said they expanded traffic for me.
3) Opencart version ____ 2.0
4) What does your hosting company say regarding the server logs? They can see everything so they could tell you if the server is out of resources, you've had a spike in traffic, a DDOS attack, etc ____ They keep saying that everything is normal. Nothing wrong on my website.

Is this your hosting provider? http://www.hostingberry.com ____ This is my host This is my host https://www.hostneverdie.com/

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Post by Boy_kk » Sat Jan 22, 2022 1:31 pm

JNeuhoff wrote:
Sat Jan 22, 2022 1:00 am
You have done almost everything to slow down your website.

Ditch the Journal2 framework, use a standard-compliant OpenCart theme.

Don't use unnecessary slide shows.

Use smaller and fewer images.

Get an SSL certificate.

Find a better webhost, with a more dedicated webhosting package.

Thank you for your suggestion!

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Post by OSWorX » Sat Jan 22, 2022 5:41 pm

Boy_kk wrote:
Sat Jan 22, 2022 1:26 pm
I am a guitarist and luthier. I know nothing about the coding stuff. I glad to pay money to someone that can solve this problem. But they keep refuse me even basic questions that you ask me ( Opencart version,Theme,Extension etc....) .
Reading that, it shows that you are just a "normal" user - as so many others using that software.
But, operating a webshop means also, you have the obgligation to know more about the used system (e.g. the server, the environement, and so on ..).

If you are not able by yourself to fullfill this minimum requirements, you have to spend some money in hiring a professional.
Because at the end, you are "dealing" with customers - and sensitive data!
Either you know one you can trust, or post a request in the commercial section of this forum and select one who answers you.

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Post by paulfeakins » Mon Jan 24, 2022 7:52 pm

We're seeing this DDoS on a lot of OC sites today: viewtopic.php?f=179&t=225771

We'll soon be posting a vQmod fix on the thread above.

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Post by JNeuhoff » Mon Jan 24, 2022 8:02 pm

I saw your little VQmod XML script for this, thank you.

We had this bruteforce attacker on several on our clients' websites, the attacker eventually gave up after 3 months!

This anti-attacker rule should be really be implemented on a firewall level, otherwise you'll still have an inflated server's raw access log size.

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Post by Cue4cheap » Tue Jan 25, 2022 9:04 am

paulfeakins wrote:
Mon Jan 24, 2022 7:52 pm
We're seeing this DDoS on a lot of OC sites today: viewtopic.php?f=179&t=225771

We'll soon be posting a vQmod fix on the thread above.
Could you point me to the vqmod? I can't seem to find it. Ops found it just didn't look for the right username.
Thank you,
Mike

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