Post by danyopencart » Fri Jan 29, 2021 4:33 am

Hi,
after "Cpanel" to "Site Tools" migration, website is very slow.
An error log:
[28-Jan-2021 18:32:33 UTC] PHP Warning: Error while sending QUERY packet. PID=95844 in /home/customer/www/nomesito.com/public_html/system/library/db/mysqli.php on line 18
[28-Jan-2021 18:32:33 UTC] PHP Fatal error: Uncaught Exception: Error: MySQL server has gone away<br />Error No: 2006<br />SELECT * FROM oc_extension WHERE `type` = 'openbay' in /home/customer/www/nomesito.com/public_html/system/library/db/mysqli.php:40
Stack trace:
#0 /home/customer/www/nomesito.com/public_html/system/library/db.php(16): DB\MySQLi->query('SELECT * FROM o...', Array)
#1 /home/customer/www/nomesito.com/public_html/system/library/openbay.php(117): DB->query('SELECT * FROM o...')
#2 /home/customer/www/nomesito.com/public_html/system/library/openbay.php(10): Openbay->getInstalled()
#3 /home/customer/www/nomesito.com/public_html/system/storage/modification/system/engine/loader.php(110): Openbay->__construct(Object(Registry))
#4 /home/customer/www/nomesito.com/public_html/system/framework.php(81): Loader->library('openbay')
#5 /home/customer/www/nomesito.com/public_html/system/startup.php(124): require_once('/home/customer/...')
#6 /home/customer/www/nomesito.com in /home/customer/www/nomesito.com/public_html/system/library/db/mysqli.php on line 40

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Post by paulfeakins » Fri Jan 29, 2021 7:00 pm

danyopencart wrote:
Fri Jan 29, 2021 4:33 am
MySQL server has gone away
Your new server isn't powerful enough, I suggest you move back ASAP.

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Post by Rainforest » Fri Jan 29, 2021 11:43 pm

I'm at Site ground and hate "site tools' but haven't experienced any slow down. Your errors look like something else though.

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Post by JNeuhoff » Sat Jan 30, 2021 12:23 am

No surprise here. We recently moved some sites away from SiteGround because of their moving away from the cPanel software, and because there is no reachable customer support, just a bunch of standard help pages. All the warning signs were there to jump ship.... :)

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