Hi,
after "Cpanel" to "Site Tools" migration, website is very slow.
An error log:
[28-Jan-2021 18:32:33 UTC] PHP Warning: Error while sending QUERY packet. PID=95844 in /home/customer/www/nomesito.com/public_html/system/library/db/mysqli.php on line 18
[28-Jan-2021 18:32:33 UTC] PHP Fatal error: Uncaught Exception: Error: MySQL server has gone away<br />Error No: 2006<br />SELECT * FROM oc_extension WHERE `type` = 'openbay' in /home/customer/www/nomesito.com/public_html/system/library/db/mysqli.php:40
Stack trace:
#0 /home/customer/www/nomesito.com/public_html/system/library/db.php(16): DB\MySQLi->query('SELECT * FROM o...', Array)
#1 /home/customer/www/nomesito.com/public_html/system/library/openbay.php(117): DB->query('SELECT * FROM o...')
#2 /home/customer/www/nomesito.com/public_html/system/library/openbay.php(10): Openbay->getInstalled()
#3 /home/customer/www/nomesito.com/public_html/system/storage/modification/system/engine/loader.php(110): Openbay->__construct(Object(Registry))
#4 /home/customer/www/nomesito.com/public_html/system/framework.php(81): Loader->library('openbay')
#5 /home/customer/www/nomesito.com/public_html/system/startup.php(124): require_once('/home/customer/...')
#6 /home/customer/www/nomesito.com in /home/customer/www/nomesito.com/public_html/system/library/db/mysqli.php on line 40
after "Cpanel" to "Site Tools" migration, website is very slow.
An error log:
[28-Jan-2021 18:32:33 UTC] PHP Warning: Error while sending QUERY packet. PID=95844 in /home/customer/www/nomesito.com/public_html/system/library/db/mysqli.php on line 18
[28-Jan-2021 18:32:33 UTC] PHP Fatal error: Uncaught Exception: Error: MySQL server has gone away<br />Error No: 2006<br />SELECT * FROM oc_extension WHERE `type` = 'openbay' in /home/customer/www/nomesito.com/public_html/system/library/db/mysqli.php:40
Stack trace:
#0 /home/customer/www/nomesito.com/public_html/system/library/db.php(16): DB\MySQLi->query('SELECT * FROM o...', Array)
#1 /home/customer/www/nomesito.com/public_html/system/library/openbay.php(117): DB->query('SELECT * FROM o...')
#2 /home/customer/www/nomesito.com/public_html/system/library/openbay.php(10): Openbay->getInstalled()
#3 /home/customer/www/nomesito.com/public_html/system/storage/modification/system/engine/loader.php(110): Openbay->__construct(Object(Registry))
#4 /home/customer/www/nomesito.com/public_html/system/framework.php(81): Loader->library('openbay')
#5 /home/customer/www/nomesito.com/public_html/system/startup.php(124): require_once('/home/customer/...')
#6 /home/customer/www/nomesito.com in /home/customer/www/nomesito.com/public_html/system/library/db/mysqli.php on line 40
Your new server isn't powerful enough, I suggest you move back ASAP.
UK OpenCart Hosting | OpenCart Audits | OpenCart Support - please email info@antropy.co.uk
I'm at Site ground and hate "site tools' but haven't experienced any slow down. Your errors look like something else though.
Self Taught Opencart User & Developer Since 2010.
No surprise here. We recently moved some sites away from SiteGround because of their moving away from the cPanel software, and because there is no reachable customer support, just a bunch of standard help pages. All the warning signs were there to jump ship.... 

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