Post by billhobbs » Fri Apr 03, 2020 5:32 am

Opencart Version 2.3.0.2
I've followed the instructions to add a downloadable file but when a customer buys the product it is not listed in their downloads for the order. I've checked and the file is in the proper folder and the file is attached to the product details. It's just not there after the product is purchased. There is a link in the receipt email to download the product but it just goes to the customer's order, but doesn't show the product to be downloaded.

I did notice that during the checkout payment process an error message come up for a fraction of a second. To quick to read. The payment still goes through though.

Any help is greatly appreciated.

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Post by straightlight » Fri Apr 03, 2020 5:36 am

I've followed the instructions to add a downloadable file
What instructions? More information is needed.

See this post: viewtopic.php?f=199&t=216736&p=780972&h ... er#p780972 . Despite the file size situation, see if the provided instructions does solve the issue.

The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.


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Post by billhobbs » Sat Apr 04, 2020 1:53 am

I added the digital product in the Downloads
When I click the edit downloads I can see that the Download Name is correct. The File name is correct and Mask is correct.
I created the product.
I added the digital product under links-->Downloads
The path to the digital product is system/storage/download/filename

When an order is placed the file isn't available to download.

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Post by Reptile » Fri Apr 17, 2020 1:39 am

Did you check the order status?
I believe if the order status isn’t complete then the download will not show up for your customer.

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