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About Us 404 Error

Posted: Thu Oct 17, 2019 8:43 pm
by Gobbo
Hi,

On my site, when I click on the About Us or Delivery Information links I keep getting a 404 error.

Does anyone know why this is?

Kind Regards,
Lee

Re: About Us 404 Error

Posted: Thu Oct 17, 2019 9:12 pm
by thekrotek
Yes, I know: something is wrong.

Re: About Us 404 Error

Posted: Fri Oct 18, 2019 4:44 am
by Gobbo
:laugh:

Okay, do you know what is wrong?

Re: About Us 404 Error

Posted: Fri Oct 18, 2019 5:12 am
by thekrotek
Gobbo wrote:
Fri Oct 18, 2019 4:44 am
Okay, do you know what is wrong?
No. And nobody knows, because you provided absolutely zero information about your issue.

Re: About Us 404 Error

Posted: Fri Oct 18, 2019 5:34 am
by Gobbo

Re: About Us 404 Error

Posted: Fri Oct 18, 2019 2:38 pm
by uksitebuilder
Looks like you need to enable the htaccess file in your store root for rewrites to work with SEO URLs

In your store root you should see a file called .htaccess.txt

Simply rename it to just .htaccess (remove the .txt file extension)

Also just check in your admin - System -Settings for your store to make sure Use SEO URLs is enabled

Re: About Us 404 Error

Posted: Tue Oct 22, 2019 8:40 pm
by Gobbo
It always has had the file name '.htaccess'.

Re: About Us 404 Error

Posted: Wed Oct 23, 2019 8:42 pm
by Gobbo
And SEO URLs is set to Yes.

Re: About Us 404 Error

Posted: Wed Oct 30, 2019 9:36 pm
by Gobbo
Does anyone know why this is happening?

Re: About Us 404 Error

Posted: Wed Oct 30, 2019 10:28 pm
by uksitebuilder
Please paste the contents of your .htaccess file\

I also assume you are using an Apache server

If you are using NGINX then the .htaccess wont do anything and will need to be converted.

Re: About Us 404 Error

Posted: Tue Nov 05, 2019 7:52 pm
by cedcommerceteam
Gobbo wrote:
Thu Oct 17, 2019 8:43 pm
Hi,

On my site, when I click on the About Us or Delivery Information links I keep getting a 404 error.

Does anyone know why this is?

Kind Regards,
Lee
Webpage returns “404 error” when the page you are looking for does not exist in website or removed from the website. Check the URL, error logs as well as root folder. Please let us know more about the issue so that we can help you out.

Re: About Us 404 Error

Posted: Tue Nov 05, 2019 10:36 pm
by knowband.plugins
It's definitely a .htaccess issue.

Try setting the SEO URL to NO & then click on the about us link from the site (From the footer. URL will be changed once you will set the SEO URL to No.)

To verify the same, Set the SEO URL for any product OR category. We hope they will also return the same error.

Kindly share the .htaccess content to share the solution.

Re: About Us 404 Error

Posted: Mon Nov 18, 2019 9:38 pm
by Gobbo
I tried to set my SEO URLs to no, but got this message:

Warning: You do not have permission to modify settings!

Even though I'm admin ???