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'value' => (utf8_strlen($value) > 100 ? utf8_substr($value, 0, 100) . '..' : $value)
However, if the customer decides they have either submitted a typo or wants to change their custom message, they can't seem to be able to? Clicking on the product in their cart seems to just open that product as if you were a guest.
Is there a way of the customer being able to edit this custom product option at all?!
Cheers,
Andy