Post by chapster5 » Sun Feb 11, 2018 1:19 am

Hi all,

I'm using V2.3.0.2 and for some reason if you place an order as a customer the admin receives an email saying an order has been received however the customer account receives nothing. You receive a registration email fine although it goes to spam (I'm trying to work through this with my host and DNS entry) but a confirmation to the customer doesn't seem to get sent? Anyone know where I need to start looking do I need to fill out the email Under System Settings? I don't know if I do as the admin email is being received OK?



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Thu Apr 04, 2013 7:30 am

Post by straightlight » Sun Feb 11, 2018 1:53 am

Either look on Google for your provider's FAQ pages or contact your host. You can also see those events in your access logs from either your root FTP access_logs or logs folder or on your host console in the error logs icon.

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