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new user registrering confirmation email

Posted: Fri Dec 29, 2017 12:26 am
by ianhaney
I wondering if someone could clear something up for me, I just did a new user test sign up on my website and me as admin received the new user sign up email but me as a customer did not receive any new user sign up confirmation email and just want to know if it coded in already and should be sending out the confirmation email to the new user or does it require extra coding or if there is a extension that does it

Just seeing if I may need to contact my host to see if they can see any issue their end, I am using SMTP mail settings in system->settings->mail

I am using opencart 2.0.3.1

Re: new user registrering confirmation email

Posted: Fri Dec 29, 2017 12:33 am
by straightlight
In this version, emails are not coded into the register controller to send emails upon customers created account by default.

Re: new user registrering confirmation email

Posted: Fri Dec 29, 2017 12:37 am
by ianhaney
oh right ok so the customer does not receive a email saying something like Thank you for registering and can log in with the login link within the email body content

in the your account has been created page, I just noticed it says "A confirmation has been sent to the provided e-mail address. If you have not received it within the hour, please contact us".

Re: new user registrering confirmation email

Posted: Fri Dec 29, 2017 12:40 am
by straightlight
If you wish to stay with the v2.x releases, then upgrading to the v2.3.0.2 release will bring more flexibility compared to the very old version you're using.

Re: new user registrering confirmation email

Posted: Fri Dec 29, 2017 1:00 am
by ianhaney
OK will look at possibly upgrading to 2.3.0.2

Re: new user registrering confirmation email

Posted: Fri Dec 29, 2017 7:10 am
by ianhaney
Just a quick update on this, been playing around with the settings in the mail and it does send a email out to the customer after registering saying Welcome and thank you for registering at STORE NAME

I have found it works if the email is something like enquiries@domain.co.uk but if the email is yahoo or gmail, the email does not reach the customer and seems like yahoo or gmail blocks the email

does anyone know of a fix for it?

Re: new user registrering confirmation email

Posted: Fri Dec 29, 2017 10:42 am
by straightlight
There are plenty of Gmail settings instruction topics on the forum: viewtopic.php?f=190&t=186045&p=703061&h ... ls#p703089

Re: new user registrering confirmation email

Posted: Fri Dec 29, 2017 7:05 pm
by ianhaney
Will that work though as I myself am not using gmail or yahoo email address, my email address is sales@it-doneright.co.uk but the issue is the email reaching the destination of a yahoo or gmail email address, they seem to block it and it don't even appear in the junk mail?

Re: new user registrering confirmation email

Posted: Fri Dec 29, 2017 10:41 pm
by straightlight
Follow these instructions: http://www.opencart-templates.co.uk/mail-settings

In addition, how to create an email forwarder to your Gmail account from your host console: https://www.youtube.com/watch?v=wnmjKibIArs

Re: new user registrering confirmation email

Posted: Fri Dec 29, 2017 10:43 pm
by ianhaney
Thank you, will take a look at the links provided

Re: new user registrering confirmation email

Posted: Fri Dec 29, 2017 11:44 pm
by ianhaney
Between my hosting and myself, the issue with the emails and yahoo etc. is solved

my host added a SPF record and I found a extension that disables the base64 encoding in email header as my host support said could be to do with that as well, I downloaded that extension from https://www.opencart.com/index.php?rout ... load_id=41

Re: new user registrering confirmation email

Posted: Sat Dec 30, 2017 4:05 pm
by webdev1
thank you for sharing the resolution.

Re: new user registrering confirmation email

Posted: Mon Jan 01, 2018 10:56 pm
by ianhaney
No problem any time, hope it helps others out if have the same issue

Re: new user registrering confirmation email

Posted: Mon Jan 01, 2018 11:31 pm
by straightlight
Take note that disabling the base64 encoding may not apply for everyone as several hosts may still require the use of this encoded type for the emails.

Re: new user registrering confirmation email

Posted: Tue Jan 02, 2018 12:09 am
by ianhaney
oh right ok will make a note of that