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Help:Can't Change Order Status
Posted: Tue Nov 28, 2017 9:59 pm
by ktae11
Good day.
Please help me in changing the status of orders from Pending to Complete. I'm using Opencart v2.3.0.2.
My customers have successfully checked out the products without any problems with shipping method.
When it is time for me to change the status a problem occurred.
In the "5. Totals" tab, I get an error "Warning: No Shipping options are available!" even though the shipping method is selected.
Check image below.
http://prntscr.com/hgcgqy
Your help is very much appreciated.
Thank you very much.
Re: Help:Can't Change Order Status
Posted: Tue Nov 28, 2017 11:05 pm
by straightlight
More information is needed; step-by-step flow to understand the source of the problem. NCR shipping is an installed extension, not originating from the core.
Re: Help:Can't Change Order Status
Posted: Wed Nov 29, 2017 2:19 am
by kestas
ktae11 wrote: ↑Tue Nov 28, 2017 9:59 pm
Good day.
Please help me in changing the status of orders from Pending to Complete. I'm using Opencart v2.3.0.2.
My customers have successfully checked out the products without any problems with shipping method.
When it is time for me to change the status a problem occurred.
In the "5. Totals" tab, I get an error "Warning: No Shipping options are available!" even though the shipping method is selected.
Check image below.
http://prntscr.com/hgcgqy
Your help is very much appreciated.
Thank you very much.
Hi,
After the shipping selected you must click Apply button.
Maybe you fogert this...
Cheers
Re: Help:Can't Change Order Status
Posted: Thu Nov 30, 2017 2:04 am
by ktae11
Hello,
I didn't forgot to click the "Apply".
I tried flat rate shipping but still the same.
I cant change the status of the order.
See screenshot.
https://prnt.sc/hgwuh1
Have been googling for days but cant find the answer.
Re: Help:Can't Change Order Status
Posted: Thu Nov 30, 2017 4:06 am
by straightlight
Contact the extension developer to where you downloaded the NCR module.
Re: Help:Can't Change Order Status
Posted: Thu Nov 30, 2017 7:01 am
by daveyoi
If all you want to do is change the status of the order - then do so via view order rather than edit order.
Order edit is full of bugs and also is intrusive to the customer in adding products back into their cart while you make changes.
Re: Help:Can't Change Order Status
Posted: Thu Nov 30, 2017 11:29 am
by ktae11
daveyoi wrote: ↑Thu Nov 30, 2017 7:01 am
If all you want to do is change the status of the order - then do so via view order rather than edit order.
Order edit is full of bugs and also is intrusive to the customer in adding products back into their cart while you make changes.
Wow.. That solves it. So it was a bug after all.
Thank you all for helping.
Have a nice day..
Re: Help:Can't Change Order Status
Posted: Thu Apr 19, 2018 12:08 pm
by sally46
ktae11 wrote: ↑Thu Nov 30, 2017 11:29 am
daveyoi wrote: ↑Thu Nov 30, 2017 7:01 am
If all you want to do is change the status of the order - then do so via view order rather than edit order.
Order edit is full of bugs and also is intrusive to the customer in adding products back into their cart while you make changes.
Wow.. That solves it. So it was a bug after all.
Thank you all for helping.
Have a nice day..
Hello, I also change status using the "view" instead of "edit", but still the same.. cannot change the status.. any other solution from you guys ?