Delayed inventory update causing overselling
Posted: Wed Jun 07, 2017 5:45 am
Hi! We have a cart running 2.0.3.1 that gets a fair amount of traffic and we recently have had instances of a temporary mismatch between the store inventory numbers and the number of items actually sold, causing us to oversell items that we do not have stock for. When we realized what was happening, we quickly modified stock to 0, so that the store wouldn't allow customers to add to cart. This lasted for a day or two before it updated to reflect the correct amount sold. ex -60 quantity.
Meanwhile, the numbers in the products purchased reports were accurately tracking the actual number of items sold, so the store was still recording the sales, but the inventory was not updating.
When we try to replicate the issue, the inventory updates instantly.
Does anybody know how this might happen? Thank you very much!
Meanwhile, the numbers in the products purchased reports were accurately tracking the actual number of items sold, so the store was still recording the sales, but the inventory was not updating.
When we try to replicate the issue, the inventory updates instantly.
Does anybody know how this might happen? Thank you very much!