Post by ioannisgr » Fri Jan 20, 2017 8:47 pm

i take this message and i canot login to my account i have contact opencart support 2 weeks now but nothing noboby answer me

have you got any idea?

PIN Security check

Please confirm who you are!
Please enter your 4 digit PIN number. This PIN number is to protect your account. When ever you logon from a new device you will be asked for this PIN.

Do not give your PIN to any one including developers. If you require an extension seller to install an extension for you then you should email them the required extension.

https://mamababy.online


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Post by paulfeakins » Fri Jan 20, 2017 10:36 pm


For quick, professional OpenCart support please email info@antropy.co.uk


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Post by ioannisgr » Sun Jan 22, 2017 2:48 am

Yes to many times but nobody help me, i have pay for a lot of extensions and i have not access now,

https://mamababy.online


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Post by discoverytdi » Tue Jan 24, 2017 6:54 pm

ioannisgr wrote:Yes to many times but nobody help me, i have pay for a lot of extensions and i have not access now,
Same here logged in yesterday with my ID and password and I get the security pin cr*p. ever since this site was upgraded it's been a disaster. multiple copies of the same extension many with corrupted files when you try to download them.

https://www.rvsolar.co.uk/


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Post by IP_CAM » Thu Jan 26, 2017 4:17 am

multiple copies of the same extension many with corrupted files when you try to download them.

it's a real Pitty, especially for those, uncertain, what to do with that crab, but if I ever find some spare time,
I will add the .ZIP Extension word, to make 'em work again.
Those, offering Extensions, like MarketingSG by example, should make sure, to FIX their Download-Titles.
But many 'things' are still not, as they should, but nobody seems to be much interested to know... :-\
Ernie
---
This is just a variety, downloaded within the past week or so.... ! :D
FAULTY_EXTENSION_TITLES.jpg

I am no longer active around here, to reach me, contact: jti@jacob.ch
My latest Freeware Opencart LIGHT Test Code, available on demand: http://www.ebikes.li/shop/
My 900+ FREE OC Extension-Repositories - from OC v.1.5.x up,
on the largest OC Extension Github Site: https://github.com/IP-CAM
Image


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Post by estroblock » Sat Jan 28, 2017 2:13 pm

Same here.

I have spent hundreds on apps for my work and have not been able to access them for days, possibly loosing hundreds of dollars in lost revenue. So far as I'm aware I was never informed of any pin changes at all.

This is starting to really get frustrating as it was working perfectly before so they should have left it the same.

I get the need for updates but this is getting ridiculous. I know this site is open source, however if people are paying for expensive mods, one would expect a level of service, which frankly has been lacking from the site.

I feel worst for the mod developers as mod sales will obviously be hit by this as more and more frustrated people get fed up and switch platform.

This is really sad as opencart in itself is a brilliant platform and this has if anything just scared people off.

Just read some of the frustrated posts.

It's never to late to go back to how it was 6 months ago? Start a back at the beginning. Or is the database to far gone now?

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Post by malcjukes » Sat Jan 28, 2017 8:43 pm

Same problem here. Have never been asked to set a PIN number, so how am I meant to know what it is. Support aren't answering any requests.
If i can't access my account and download the extensions that i have paid for, i guess the only choice will be to use another platform all together, which will be a whole world of grief in itself.

OpenCart, can you PLEASE sort this situation out......

:'(

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Post by cyclops12 » Sun Jan 29, 2017 7:17 pm

If you havent already added a pin code then have you tried just adding one.

I did exactly this and all seems fine

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Post by estroblock » Mon Jan 30, 2017 1:40 am

That would be great if you could login to add the code.

"You have exceeded the allowed number of PIN attempts! Please use the contact us page to request your account to be unlocked. "

Still no reply from admin.

Or am I missing something?

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Post by discoverytdi » Mon Jan 30, 2017 7:02 am

support on here has gone pants, anyway managed to sort mine as I had the forum on my tablet so just copied my cookie files from my tablet to the pc SORTED :good:

https://www.rvsolar.co.uk/


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Post by malcjukes » Tue Jan 31, 2017 6:44 pm

Hi discoverytdi. How did you manage it with the cookies?
I'm logging in to the forum and then trying OpenCart in the same browser at the same time, but it still won't let me in? Tried different pins but nothing seemed to work, now my account is locked.
The same as many other people, emailing support gets no response at all. It feels like this could be the end of OpenCart, for me atleast :(

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Post by malcjukes » Wed Feb 01, 2017 7:25 pm

Heard back from OpenCart last night. They unlocked my account and reset the PIN so that when i logged on i got a screen asking me to set a PIN. ;D
Whether it was in response to my support ticket from 2 weeks ago i'm not sure, but i also messaged the dedicated support team on Monday (https://dedicated.opencart.com/) and used the 'free quote' option and explained the issue to them. Maybe they sorted it or got in touch with the normal support team... Either way, i can get in again.
Thanks OpenCart, such a relief...

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Post by discoverytdi » Wed Feb 01, 2017 9:26 pm

malcjukes wrote:Hi discoverytdi. How did you manage it with the cookies?
I'm logging in to the forum and then trying OpenCart in the same browser at the same time, but it still won't let me in? Tried different pins but nothing seemed to work, now my account is locked.
The same as many other people, emailing support gets no response at all. It feels like this could be the end of OpenCart, for me atleast :(
Just search copy cookies for whatever browser you use.

https://www.rvsolar.co.uk/


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Post by sirszor » Wed Feb 01, 2017 11:32 pm

How can I modify or check what is my PIN code?
I can login with my main computer but I can't login with my phone. I don't remember when should have been imput my PIN. There is not any option for PIN code change or ask a new PIN.
I think it is a very bad new feature in marketplace shop...
Developers: Please fix it!!!

I think it is shame that an online shop developer team can't build a good own shop. Opencart marketpalce worse than it ever was...

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Post by Plugje » Sat Feb 04, 2017 4:56 am

This is the most stupid system I even had on a website.
When you don't use your account for a while and need to asap fix a website you can't login to download the latest extensions you paid for!

Since this website is updated its only a huge mess. It started with the migration (also download problems) and now this.

Now I am waiting on a friday evening to get a new pin! How do you explain your customer.....

I was happy with OpenCart but within the years it's becoming worser and worser. Why? They change all the time things, not backwards compatible with older versions, like template, extensions (the famous: you do not have permission to access this page, please refer to your system administrator) etc.

Compare it with other CMS like Joomla and OpenCart is a mess, even the website. Hopefully somebody will take care for this...one day...and will make the users from OpenCart happy again.....

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Post by none » Fri Feb 17, 2017 7:42 pm

Has anyone managed to resolve this problem? I don't think if I've ever been asked to add a PIN and now I can't log on.

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Post by platypuspuzzles » Mon Feb 20, 2017 9:15 pm

Well, this is hardly reassuring!

A month has gone past and no replies from admins!

I've been waiting for a few hours to have my pin enquiry answered, but by the looks of this, I may as well give up and move to a different platform

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Post by Zanato » Thu Feb 23, 2017 6:32 pm

Same here. Being asked to enter a PIN I never set up in the first place.

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Post by Zanato » Fri Feb 24, 2017 12:59 am

So I used to contact form here > https://www.opencart.com/index.php?rout ... rt/contact and had my pin reset within a couple of hours.

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Post by discoverytdi » Fri Feb 24, 2017 1:08 am

Zanato wrote:
Fri Feb 24, 2017 12:59 am
So I used to contact form here > https://www.opencart.com/index.php?rout ... rt/contact and had my pin reset within a couple of hours.
Well you the lucky one I've used this five times :bash: nothing

https://www.rvsolar.co.uk/


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