Multiple Orders Error after upgrade
Posted: Fri Jul 09, 2010 10:52 am
I am new to OpenCart. I have been using it for 1 1/2 months now. Just recently I upgraded the site from 1.4.7 to 1.4.8b. The site seemed fine once the upgrade was completed. Done little over a week ago.
In the last few days (3 or 4) I have been getting some complaints from customers about being charged multiple times on there credit cards or getting multiple orders when they only placed one. Let me explain a bit more:
Example 1:
Customer places an order with credit card: When they confirm the order they receive the email confirmation for the order. A problem arises when they get 3 email confirmations with 3 different order numbers but look exactly the same. It gets worse when they have 3 charges on their credit card of equal value.
I check the admin section for the orders and they are there, 3 of them. Check credit card settlements with Authorize.net and there are 3 transactions.
Example 2:
Customer places an order with credit card: When they confirm the order they receive the email confirmation for 1 order. Suddenly the customer gets charged twice (same amount).
I check the admin section for the 2nd order, but no other order. I do see in the order list a skipped order number between the customers order and the next order after theirs. I check credit card settlements with Authorize.net and and indeed there are 2 transaction charges for the same amount. Now how can this be if there is no order in the Opencart admin section. Missing order.
Example 3:
Customer places an order with credit card: When they confirm the order they receive the email confirmation for 1 order. Suddenly the customer gets charged twice (same amount).
I check the admin section for the 2nd order, but no other order. I do see in the order list a skipped order number between the customers order and the next order after theirs. I check credit card settlements with Authorize.net and and indeed there are are 2 transaction charges for the same amount, BUT THIS TIME ONE OF THE TRANSACTIONS IS MARKED "DECLINED". So one passed while the other was declined and they occured just a few minutes or seconds apart from each other.
This is giving me some headaches. I hope the site or database is not corrupted.
Any help is much appreciated.
-
Raymanj
In the last few days (3 or 4) I have been getting some complaints from customers about being charged multiple times on there credit cards or getting multiple orders when they only placed one. Let me explain a bit more:
Example 1:
Customer places an order with credit card: When they confirm the order they receive the email confirmation for the order. A problem arises when they get 3 email confirmations with 3 different order numbers but look exactly the same. It gets worse when they have 3 charges on their credit card of equal value.
I check the admin section for the orders and they are there, 3 of them. Check credit card settlements with Authorize.net and there are 3 transactions.
Example 2:
Customer places an order with credit card: When they confirm the order they receive the email confirmation for 1 order. Suddenly the customer gets charged twice (same amount).
I check the admin section for the 2nd order, but no other order. I do see in the order list a skipped order number between the customers order and the next order after theirs. I check credit card settlements with Authorize.net and and indeed there are 2 transaction charges for the same amount. Now how can this be if there is no order in the Opencart admin section. Missing order.
Example 3:
Customer places an order with credit card: When they confirm the order they receive the email confirmation for 1 order. Suddenly the customer gets charged twice (same amount).
I check the admin section for the 2nd order, but no other order. I do see in the order list a skipped order number between the customers order and the next order after theirs. I check credit card settlements with Authorize.net and and indeed there are are 2 transaction charges for the same amount, BUT THIS TIME ONE OF THE TRANSACTIONS IS MARKED "DECLINED". So one passed while the other was declined and they occured just a few minutes or seconds apart from each other.
This is giving me some headaches. I hope the site or database is not corrupted.
Any help is much appreciated.
-
Raymanj