Post by Syff » Mon Jul 11, 2016 10:54 pm

Greetings OC community!

I maintain a webshop running on OC 1.5.6.4 and we ran into the RCPT TO error (Error: RCPT TO not accepted from server! in ../system/library/mail.php on line 315)
This has happened to us in the past but managed to (apparently temporarily) solve it by changing our mail settings to SMTP and applying some alternations in the code (Article on Red Marlin) and adding one of our own email addresses in the mail parameter.
Back then we weren't receiving new emails and customers were getting this error when registering on the website.

Now after a couple of weeks this error just popped up again when a customer wanted to checkout (using Ideal as payment method). Now the weird thing is when i myself try to checkout with Ideal i don't get the error.
The customer has remade his account to see if the error keeps occurring and sadly it does.
I tried uploading the Vqmod module ose_email_oc1 but without success.

Does anyone know what is causing this error and how to solve it?

Much thanks for the help

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Post by victorj » Tue Jul 12, 2016 5:51 am

in cpanel disable spf and dkim and check if it will work than

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Post by Syff » Tue Jul 12, 2016 4:18 pm

Thanks for your respond, I have been looking in the cp (OC) to disable spf and dkim but am unable to find it.
Can you point me in the right direction?

Once again much thanks!

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Post by victorj » Tue Jul 12, 2016 4:28 pm

Its something done on your hosting.
Normally in cpanel or directadmin.
Not in opencart admin.

Koeltechnische deurrubbers eenvoudig online op maat bestellen.
Alle niet stekplichtige onderdelen zoals scharnieren, sloten, randverwarming en verlichting voor alle typen koelingen en vriezers.
https://koelcel-onderdelen.com


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Post by Syff » Wed Jul 13, 2016 12:58 pm

Thanks for the reply, I will send an email now and return when they have replied

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Post by Syff » Wed Jul 13, 2016 11:05 pm

According to my host Dkim is not being used and if they disable the SPF we wont be able to use our mail anymore.
Any other tips?

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Post by EvolveWebHosting » Thu Jul 14, 2016 4:22 am

Syff wrote:According to my host Dkim is not being used and if they disable the SPF we wont be able to use our mail anymore.
Any other tips?
Who are you hosting with? No hosting company should tell you that if you disable SPF, you can't send email. Both DKIM and SPF are highly recommended but I've never seen them required.

Does your account use cPanel? If so, here's how to check and update these 2 settings:

https://www.evolvewebhost.com/plugin/su ... cation/13/

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Post by Syff » Thu Jul 14, 2016 6:07 pm

Thanks for replying Evolve,

The CP is very limited, it only allows me to add new email adresses and change basic settings.
Our host is Pcextreme (not sure if i am allowed to post links here)

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Post by victorj » Thu Jul 14, 2016 6:29 pm

Cp is less than Limited.
Recently had to Move a site, with Same problemen, wich could not be resolved.
Moved site and no mail problematiek anymore

Koeltechnische deurrubbers eenvoudig online op maat bestellen.
Alle niet stekplichtige onderdelen zoals scharnieren, sloten, randverwarming en verlichting voor alle typen koelingen en vriezers.
https://koelcel-onderdelen.com


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Post by EvolveWebHosting » Thu Jul 14, 2016 8:17 pm

If you can't even get regular access to cPanel, I strongly advise moving elsewhere. I've never heard of a hosting restricting cPanel that much. Certain features, yes, but not main features that are really important to a user.

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Post by Syff » Fri Jul 29, 2016 5:23 pm

Thanks for the replies everyone.
I have advised the owner to move to a different host (the one I am using for my own websites).

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