Page 1 of 1

Royal Mail Shipping Problem...

Posted: Sun Jan 13, 2019 6:33 pm
by sterikal
I am having an issue with the Royal Mail shipping extension.

On checkout it shows the following error message - "Warning: No Shipping options are available. Please contact us for assistance!"

I have tried other shipping methods such as Flat Rate, CityLink etc and they all work fine.

Does anyone have any ideas what might be causing this and how to fix it?

Cheers
Marc

Re: Royal Mail Shipping Problem...

Posted: Mon Jan 14, 2019 12:04 am
by johnp
Have you got the weights and Geo Zones set up correctly?

Re: Royal Mail Shipping Problem...

Posted: Mon Jan 14, 2019 12:37 am
by sterikal
Hi - Thanks for the reply. I thought I had but I've just changed the store weight to Kilo and the Royal Mail ext now woks fine :-)

Cheers

Re: Royal Mail Shipping Problem...

Posted: Mon Jan 14, 2019 3:49 am
by johnp
Great stuff. I always set the store weight to KG and Royal Mail to KG on every site right from the word go. I've had issues before where the store was KG and Royal Mail GM. Causes all sorts of problems.

Re: Royal Mail Shipping Problem...

Posted: Sun Jun 02, 2019 3:54 pm
by sterikal
Believe it or not I now have a similar problem with posting to Guernsey or Jersey. ???

The royal mail extension is set to Kg as is the shop. I have created a GEO Zone for the Channel Isles but nothing I do is correcting the issue. :(

I have noticed that there are no zone areas for Guernsey and Jersey, could that be the problem?

Any help would be much appreciated.

Re: Royal Mail Shipping Problem...

Posted: Sun Jun 02, 2019 9:43 pm
by straightlight
I have noticed that there are no zone areas for Guernsey and Jersey, could that be the problem?
Correct. I have spent a lot of time working on that during the past few weeks with my Github support partner as this issue seem to have been rectified since. Take a look at my namespace on Github: https://www.github.com/straightlight and see all TWIG files involving the countries and zones. Most PHP controller files also contains more focused validations based on the geographic settings as compared to the core files.

Re: Royal Mail Shipping Problem...

Posted: Mon Jun 03, 2019 12:22 am
by ADD Creative
sterikal wrote:
Sun Jun 02, 2019 3:54 pm
Believe it or not I now have a similar problem with posting to Guernsey or Jersey. ???

The royal mail extension is set to Kg as is the shop. I have created a GEO Zone for the Channel Isles but nothing I do is correcting the issue. :(

I have noticed that there are no zone areas for Guernsey and Jersey, could that be the problem?

Any help would be much appreciated.
You will probably have to add Guernsey and Jersey as zones (counties) of the United Kingdom. Then add them to the shipping zone you are using that has the UK in, but not to the VAT zone.

Re: Royal Mail Shipping Problem...

Posted: Mon Jun 03, 2019 1:20 am
by sterikal
Cheers. I've tried that but it still doesn't work :-(

As a workaround I've set up a Channel Islands Zone and used the weight based shipping extension just for that and the Royal Mail for everything else until I can work out what's wrong