Problems with extension developer- no support
Posted: Tue Nov 19, 2019 7:08 pm
Hi
I am very frustrated with the lack of support from an extension developer and wanted some advice from fellow Opencarters.
I purchased an SEO Extension by a developer called NerdHerd a while ago. A few months ago the extension stopped working and I tried for several months to contact the developer to see if there was an update. I never received a response so I purchased a new SEO extension.
I disabled the old SEO extension by Nerdherd but it is still causing conflict issues with the new extension. When I tried to remove the files and folders associated with the extension, my website stopped working, so I had to restore the site. I tried many times over the past few months to contact Nerdherd to ask how to completely uninstall the old SEO extension but I have not received a reply. The developer is still selling the extension on the Opencart Marketplace and it seems that it was updated very recently, so I wrote a comment on the extension page but the developer ignored it and deleted the comment.
I then sent a message through the Opencart Support page. The developer finally got back to me with this response:
"You should contact that new extension developer, he knows what is conflicting with them, he can easily solve this."
But I don't think it's the job of other developers to remove other extensions from sites to get their to work properly. Especially when the extension in question can't simply be disabled. The developer of a new SEO extension that I purchased (privatemtx) can of course only give support for his own extension, and he told me:
" if you need to remove your other SEO extension, its support should help you to remove it or they should at least provide you full instructions about how to remove it without breaking your site. Because it's not installed via Opencart's installer (ocmod), nor vqmod - it or a part of it is forcely installed in Opencart's system folder ( public_html/system/aios1.ocmod.xml) .
The developer Nerdherd is now ignoring my replies through the Opencart Support messaging system, after sending that first reply above. I feel frustrated that developers do not need to provide instructions on how to remove their extensions once installed.
I am completely at a loss now about what to do. My new SEO extension can not work fully because of the conflicting files from the old extension.
Any suggestions about what I can now do please?
Thank you
I am very frustrated with the lack of support from an extension developer and wanted some advice from fellow Opencarters.
I purchased an SEO Extension by a developer called NerdHerd a while ago. A few months ago the extension stopped working and I tried for several months to contact the developer to see if there was an update. I never received a response so I purchased a new SEO extension.
I disabled the old SEO extension by Nerdherd but it is still causing conflict issues with the new extension. When I tried to remove the files and folders associated with the extension, my website stopped working, so I had to restore the site. I tried many times over the past few months to contact Nerdherd to ask how to completely uninstall the old SEO extension but I have not received a reply. The developer is still selling the extension on the Opencart Marketplace and it seems that it was updated very recently, so I wrote a comment on the extension page but the developer ignored it and deleted the comment.
I then sent a message through the Opencart Support page. The developer finally got back to me with this response:
"You should contact that new extension developer, he knows what is conflicting with them, he can easily solve this."
But I don't think it's the job of other developers to remove other extensions from sites to get their to work properly. Especially when the extension in question can't simply be disabled. The developer of a new SEO extension that I purchased (privatemtx) can of course only give support for his own extension, and he told me:
" if you need to remove your other SEO extension, its support should help you to remove it or they should at least provide you full instructions about how to remove it without breaking your site. Because it's not installed via Opencart's installer (ocmod), nor vqmod - it or a part of it is forcely installed in Opencart's system folder ( public_html/system/aios1.ocmod.xml) .
The developer Nerdherd is now ignoring my replies through the Opencart Support messaging system, after sending that first reply above. I feel frustrated that developers do not need to provide instructions on how to remove their extensions once installed.
I am completely at a loss now about what to do. My new SEO extension can not work fully because of the conflicting files from the old extension.
Any suggestions about what I can now do please?
Thank you