Post by uki » Sat Feb 26, 2022 2:46 pm

After installation of SSL in my server, customers are receiving emails of al purchases order updates and other things but the Admin is not getting any emails.
I am using:
Mail Engine - Mail
Mail Parameters - Blank

SMTP Hostname - ssl://smtpout.secureserver.net
SMTP Username - myemail@mydomain.com
SMTP Password - my custom email password
SMTP Port - 25
SMTP Timeout - 5

Please suggest settings to start receiving emails.

uki
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Post by OSWorX » Sat Feb 26, 2022 4:44 pm

uki wrote:
Sat Feb 26, 2022 2:46 pm
After installation of SSL in my server, customers are receiving emails of al purchases order updates and other things but the Admin is not getting any emails.
I am using:
Mail Engine - Mail
Mail Parameters - Blank

SMTP Hostname - ssl://smtpout.secureserver.net
SMTP Username - myemail@mydomain.com
SMTP Password - my custom email password
SMTP Port - 25
SMTP Timeout - 5

Please suggest settings to start receiving emails.
When mail (php-native) is used, no SMTP settings are required.
Otherwise you have to select SMTP.
And, have you ever checked your error logs (OpenCart and server)?

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Post by uki » Sat Feb 26, 2022 6:14 pm

No errors in error logs.
I just can't understand what's wrong, I can even send emails from marketing > mail everything working fine. only admin can not receive any mail.

uki
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Post by ADD Creative » Sat Feb 26, 2022 8:18 pm

If using Mail a the mail engine try setting Mail Parameters to -fuser@example.com where user@example.com is your store's email address.

Look in your mail logs. Track Delivery under cPanel. If not using cPanel ask your host.

Or try using SMTP as the mail engine and setting the port to 465.

Whatever method you use, use an online email deliverability checker to check everything is set up correctly.

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Post by uki » Sat Feb 26, 2022 10:15 pm

ADD Creative wrote:
Sat Feb 26, 2022 8:18 pm
If using Mail a the mail engine try setting Mail Parameters to -fuser@example.com where user@example.com is your store's email address.

Look in your mail logs. Track Delivery under cPanel. If not using cPanel ask your host.

Or try using SMTP as the mail engine and setting the port to 465.

Whatever method you use, use an online email deliverability checker to check everything is set up correctly.
Issue is resolved by routing Cpanel emails to remote

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