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1.3.2 Checkout / Terms & Conditions problem

Posted: Thu Oct 15, 2009 2:00 am
by ScottBohler
Hello Shoppers,

During the Checkout process, on the Payment Options page:

When the user clicks the Terms & Conditions link and then [Continue] at the bottom of Terms & Conditions, it takes us back to the Welcome page rather than returning to the cart to continue with the checkout process. This looks & feels like Checkout and the user's input up to that point, has been abandoned.

Help?

Re: 1.3.2 Checkout / Terms & Conditions problem

Posted: Thu Oct 15, 2009 3:43 am
by JackHackett
The t&c's are opening in a new window (or tab depending on your browser). Don't click continue just close it.

Agreed this is potentially confusing perhaps some kind of cutdown page (with agree or cancel buttons) in a thickbox type popup would be better.

Re: 1.3.2 Checkout / Terms & Conditions problem

Posted: Thu Oct 15, 2009 5:22 am
by ScottBohler
Thanks Jack.

Actually, I just tried it again on another computer and you're right - Terms did open in a popup. On my main computer/browser it was not in a new popup or tab.

I suggest a code change:
  • No popup/tab for Terms & Conditions link
  • If the referring URL to Terms and Conditions is the Payment Options page
    [Continue] = Back.
    Else
    [Continue] = go to Welcome page (as it does now)
Any agreements?

Daniel, what do you think?

Thanks