Post by Scribe » Tue Jun 07, 2011 2:27 am

May/may not be a bug but certainly is misleading, no option to use gift vouchers during checkout, only by going to your shopping cart which isn't a natural part of the process.

Are these vouchers mean to e-mail themselves or is it manual?
Last edited by i2Paq on Wed Jun 08, 2011 3:50 am, edited 1 time in total.
Reason: Split, renamed and moved

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Post by Daniel » Tue Jun 07, 2011 2:49 am

Scribe wrote:May/may not be a bug but certainly is misleading, no option to use gift vouchers during checkout, only by going to your shopping cart which isn't a natural part of the process.

Are these vouchers mean to e-mail themselves or is it manual?

I was thinking people could make a banner to go on the checkout page. to apply gift voucher click here.

there really is not enough room on the checkout page to add gift vouchers as well.

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Post by asphole » Tue Jun 07, 2011 4:56 am

Daniel wrote:
Scribe wrote:May/may not be a bug but certainly is misleading, no option to use gift vouchers during checkout, only by going to your shopping cart which isn't a natural part of the process.

Are these vouchers mean to e-mail themselves or is it manual?

I was thinking people could make a banner to go on the checkout page. to apply gift voucher click here.

there really is not enough room on the checkout page to add gift vouchers as well.
Could it not be placed as the last step of the checkout process as I can also see my customers being confused as to why the discount is applied at cart level and not checkout.

I'm not sure if the next part is a bug (ie:missed out) or now a feature request so apologies if this is the wrong formum/topic for this.

In 1.4 we could create a new store and add a welcome message/description for that store. In 1.5 this now appears to be a module called 'Welcome' but this only appears on ALL storefronts so it is now impossible to have a different welcome message for each website. Could/should there be a checkbox to assign it to a storefront in the 'welcome' module or a welcome message field in the storefront setup?

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Post by mberlant » Tue Jun 07, 2011 8:01 am

asphole wrote:Could it (gift vouchers) not be placed as the last step of the checkout process as I can also see my customers being confused as to why the discount is applied at cart level and not checkout.
The use of a gift voucher is a method of [partial or complete] payment, not a discount. The application of the gift voucher should be on the payment page of the checkout process and the customer should require no external help (banners, comments, etc.) to find the location of the gift voucher entry box. The customer certainly should not be forced to return to an earlier point in the process (than payment) to spend this money.

Please use proper English at all times, so that all members may understand you.


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Post by aturbide » Tue Jun 07, 2011 9:06 am

Scribe wrote:May/may not be a bug but certainly is misleading, no option to use gift vouchers during checkout, only by going to your shopping cart which isn't a natural part of the process.

Are these vouchers mean to e-mail themselves or is it manual?
I fully agree. Nowhere is the user shown a spot where to enter a coupon unless they manually select shopping cart. The ajax cart at the header sends them straight to checkout which has no option. What's the point of providing a coupon code (or gift voucher) functionality if it's not seen by the users. This should be part of the checkout process or least the checkout link should point to the shopping cart to give the users a chance to enter their coupon code.

I admit I'm new to opencart and just jumped in when 1.5 was released and honestly I do think all in all it's one of the best open source carts out there (and even some commercial ones). I can see that once the bugs/issues are ironed out, it will be right there at the top.

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Post by asphole » Wed Jun 08, 2011 1:03 am

mberlant wrote:
asphole wrote:Could it (gift vouchers) not be placed as the last step of the checkout process as I can also see my customers being confused as to why the discount is applied at cart level and not checkout.
The use of a gift voucher is a method of [partial or complete] payment, not a discount. The application of the gift voucher should be on the payment page of the checkout process and the customer should require no external help (banners, comments, etc.) to find the location of the gift voucher entry box. The customer certainly should not be forced to return to an earlier point in the process (than payment) to spend this money.
Maybe you should re-read my post then because thats exactly what I said! (Except I wasnt hung up on the meaning of discount!) The fact remains that BOTH the discount AND voucher options are on the cart page currently and should be on the checkout page.

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Post by i2Paq » Wed Jun 08, 2011 2:35 am

asphole wrote:
mberlant wrote:
asphole wrote:Could it (gift vouchers) not be placed as the last step of the checkout process as I can also see my customers being confused as to why the discount is applied at cart level and not checkout.
The use of a gift voucher is a method of [partial or complete] payment, not a discount. The application of the gift voucher should be on the payment page of the checkout process and the customer should require no external help (banners, comments, etc.) to find the location of the gift voucher entry box. The customer certainly should not be forced to return to an earlier point in the process (than payment) to spend this money.
Maybe you should re-read my post then because thats exactly what I said! (Except I wasnt hung up on the meaning of discount!) The fact remains that BOTH the discount AND voucher options are on the cart page currently and should be on the checkout page.
This is a feature request, so please continue this somewhere else.

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Post by celestial » Wed Jun 08, 2011 3:07 am

NO is not a a feature request, in this case checkout is superfluous buttons in the front shopping cart and the user menu, why?? because if you want yo pay with a gift certificate or you have a coupon which button would you do click??, if you select CHECKOUT, where can enter my certificate or coupon?? or if you want a estimate of shipping??? for me all all the process must pass through for the SHOPPING CART is the simple response.

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Post by Xsecrets » Wed Jun 08, 2011 3:17 am

celestial wrote: for me
there you go feature request. The site doesn't break there are no error messages. It works as designed and written. You think the design is flawed that is not a bug it's a feature request to have the design changed.

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Post by celestial » Wed Jun 08, 2011 3:27 am

Xsecrets wrote:
celestial wrote: for me
there you go feature request. The site doesn't break there are no error messages. It works as designed and written. You think the design is flawed that is not a bug it's a feature request to have the design changed.
You do not see this can get a huge error when a client begins to get their orders.

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Post by i2Paq » Wed Jun 08, 2011 3:57 am

Split from the 1.5.0.2 BUG treat.

I agree that the current positions is not the most optimal but this discussion is a feature request as it generates no errors or act as a mis-function.

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Post by asphole » Wed Jun 08, 2011 4:38 am

Xsecrets wrote:
celestial wrote: for me
there you go feature request. The site doesn't break there are no error messages. It works as designed and written. You think the design is flawed that is not a bug it's a feature request to have the design changed.
BUG: A software bug is the common term used to describe an error, flaw, mistake, failure, or fault in a computer program

Therfore an application does not need to fail or produce an error to be classed as a bug. It merely has to have a flaw and the fact that that 99% of users will expect to see a 'gift voucher/discount coupon' entry field during checkout and not in the shopping cart is a big flaw.

Adding these features where they dont exist would be a feature request but asking to put them in the correct place isn't.

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Post by Xsecrets » Wed Jun 08, 2011 5:24 am

asphole wrote:
Xsecrets wrote:
celestial wrote: for me
there you go feature request. The site doesn't break there are no error messages. It works as designed and written. You think the design is flawed that is not a bug it's a feature request to have the design changed.
BUG: A software bug is the common term used to describe an error, flaw, mistake, failure, or fault in a computer program

Therfore an application does not need to fail or produce an error to be classed as a bug. It merely has to have a flaw and the fact that that 99% of users will expect to see a 'gift voucher/discount coupon' entry field during checkout and not in the shopping cart is a big flaw.

Adding these features where they dont exist would be a feature request but asking to put them in the correct place isn't.
Maybe in your mind, but you're on the opencart site now and we don't see it as a bug unless it produces an error, so if you want to get action on it you need to treat it as a feature request. I too agree that it is not optimal the way it is now, but it's still a feature request, and any more discussion of it here in the bug thread will simply get deleted.

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Post by i2Paq » Wed Jun 08, 2011 5:37 am

asphole wrote:BUG: A software bug is the common term used to describe an error, flaw, mistake, failure, or fault in a computer program
Next time do tell the whole story.
A software bug is the common term used to describe an error, flaw, mistake, failure, or fault in a computer program or system that produces an incorrect or unexpected result, or causes it to behave in unintended ways. Most bugs arise from mistakes and errors made by people in either a program's source code or its design, and a few are caused by compilers producing incorrect code. A program that contains a large number of bugs, and/or bugs that seriously interfere with its functionality, is said to be buggy.
Reports detailing bugs in a program are commonly known as bug reports, fault reports, problem reports, trouble reports, change requests, and so forth.
Wikipedia

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Post by asphole » Wed Jun 08, 2011 5:56 am

Xsecrets wrote:
asphole wrote: Adding these features where they dont exist would be a feature request but asking to put them in the correct place isn't.
Maybe in your mind, but you're on the opencart site now and we don't see it as a bug unless it produces an error, so if you want to get action on it you need to treat it as a feature request. I too agree that it is not optimal the way it is now, but it's still a feature request, and any more discussion of it here in the bug thread will simply get deleted.
Wow, I wondered which forum I was posting in. Thanks for clearing that up! Are you also an OC developer as You seem to speak as though opencart is somehow your project and there I was thinking it was Daniel developing this. Still I'm sure Daniel appreciates you alienating other forum members with your humble opinion when they offer the feedback he requested!

You say 'we don't see it as a bug' Who is we and since when did your interpretation of the term 'bug' become the actual definition? Are you speaking on behalf of Daniel or other forum members as I see more members here claiming it is a bug than those claiming its a feature! Maybe you would be happier if we had a 'Bug that actually produces an error thread' ?

Daniel has asked forum members to report bugs and if your interpretation of the word bug differs from others then thats your problem but dont come on here patronising me because you have a few more posts than I do! I know ecommerce very well and make a very good living from it and the one thing that has helped me get where I am is listening to my customers and whether you like it or not we are ALL Daniels customers and we are telling him that the current location does not work and is not logical! 'Does not work=flaw=bug' If Daniel decides to ignore that feedback then that is Daniels choice entirely not yours! Threatening to delete posts that mention this... Are you serious, who died and made you Daniel?!!

If I was to move step 5 of the checkout process to step 1 then step 5 might still work but it would also still be a bug as it would be in the wrong place! Why do you find that so hard to understand and why can you also not see that NOW is the time to get this feature moved to its correct location as it does not work in the correct flow of checkout where it currently is so yes 'in my mind' that is a bug and as requested by the developers I will voice my opnion, even if it is on your forum! (Ooops sorry is it your forum?)

I will not be launching a live site or more importantly to the developers, making any dontation if 1.5 does not work for me or causes more work/headaches than 1.4.xxx and I know for a fact that its current location will cause endless admin emails dealing with customers who cannot find the 'coupon/voucher' box during checkout!

Please feel free to delete this but if you care to check, this post has actually already been split and is no longer a bug topic but is actually a topic to discuss........No option to use gift vouchers during checkout!

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Post by asphole » Wed Jun 08, 2011 5:59 am

i2Paq wrote:
asphole wrote:BUG: A software bug is the common term used to describe an error, flaw, mistake, failure, or fault in a computer program
Next time do tell the whole story.
A software bug is the common term used to describe an error, flaw, mistake, failure, or fault in a computer program or system that produces an incorrect or unexpected result, or causes it to behave in unintended ways. Most bugs arise from mistakes and errors made by people in either a program's source code or its design, and a few are caused by compilers producing incorrect code. A program that contains a large number of bugs, and/or bugs that seriously interfere with its functionality, is said to be buggy.
Reports detailing bugs in a program are commonly known as bug reports, fault reports, problem reports, trouble reports, change requests, and so forth.
Wikipedia
NO NEED as the 1st part explained it perfectly. Its in the wrong place, end of and is therefore a flaw which is also known as a bug, but if you want to spend the night arguing over the correct definition of bug then feel free.

Good to see you can use google tho, I'm impressed! Brownie point to you.

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Post by asphole » Wed Jun 08, 2011 6:04 am

In fact in your own post you contradict yourself:

Reports detailing bugs in a program are commonly known as bug reports, fault reports, problem reports, trouble reports, change requests, and so forth.

Bug report and change requests = same thing according to your quote yet when we request that change/report that bug its not a bug but a feature request? If its a request to change something then according to your post that equates to a bug report. Please make your mind up as you're confusing me!

Adding a feature that doesnt already is exist is a feature request. I wont bother explaining it again as you both clearly have some issue with it being moved and an even bigger problem distinguishing between a bug report and a feature request!

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Post by aturbide » Wed Jun 08, 2011 6:05 am

Yikes... Let's call it a possible "design flaw" and not a "bug". I would not class it as a feature request personally.. Yes, I know, that's up to interpretation. Anyhow, I really want to like this project and have the intention on implementing it but I'm not feeling as much love here as there should be! Group hug and let's get on to getting this program to where every one loves it :)

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Post by asphole » Wed Jun 08, 2011 6:17 am

aturbide wrote:Yikes... Let's call it a possible "design flaw" and not a "bug". I would not class it as a feature request personally.. Yes, I know, that's up to interpretation. Anyhow, I really want to like this project and have the intention on implementing it but I'm not feeling as much love here as there should be! Group hug and let's get on to getting this program to where every one loves it :)
I totally agree, the term bug report is open to interpretation so in my opinion OC customers (ie; all of us) should be free to report what we see as a bug, even if it doesnt produce an error!

I just dont get the thought police on here threatening to delete/split posts because they dont agree its a bug. Surely the idea is for OC customers to report what THEY see as a bug even if it doesnt produce an error and for Daniel to fix/change what HE sees fit. I see this positioning of vouchers/coupon keep popping up and the same people always piping up to shout people down!

OCC generally has a very good forum and community but when people start shouting people down those people move on which is no good for OC at all!

Dont lose the love because OC blows its competition out of the water!

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Post by celestial » Wed Jun 08, 2011 6:23 am

aturbide wrote:Yikes... Let's call it a possible "design flaw" and not a "bug". I would not class it as a feature request personally.. Yes, I know, that's up to interpretation. Anyhow, I really want to like this project and have the intention on implementing it but I'm not feeling as much love here as there should be! Group hug and let's get on to getting this program to where every one loves it :)
Xsecrets and I2paq nobody is fighting here, all is in pro of the OC software, if both of you thinks this posts should not be here is ok, personally I need the DEVELOPMENT TEAM take care of this and both of you KNOW this.

I2paq, Congratulations you have a true fan who is very loyal.

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