OpenCart Community

I am receiving orders, 4 so far new store, and I'm getting "order 8, order 12" am I getting users all the way to the checkout and losing them there?

Why do I have order numbers being skipped?

Thanks,

Jeremy

yes anytime someone gets to the confirmation page it creates an order. If they do not submit that order does not get completed.

Temp order id are created each time the confirm page is reloaded. They are not designed to be sequential at this time.

Good info to have. That means I'm missing sales... Thanks guys.

Expeditionops wrote:Good info to have. That means I'm missing sales... Thanks guys.

LOL its funny how people don't read. no it doesn't mean you are missing sales. It simply means existing customers that could have still checked out just reloaded the confirm page a few times. So customer A could have gotten to the confirm page and then added more items to cart, or changed his address, etc... and each time he comes back to that confirm page, a new order id is generated. It's not the best way to handle it but it is how it is done for now. If you'd prefer to only use one order_id for each customer session then use this mod:
http://forum.opencart.com/viewtopic.php?t=9192&f=23

Since, I have had only single item sales, I can't imagine that people are refreshing or moving back and forth alot, I understood what you stated and appreciate your input. I am still able to discern information from this.

Thanks,

Jeremy

The problem is that payment gateways require a order id to be generated and sent to them before the customer reaches the payment page. that way the payment gateway can contact your site to confirm when the payment has been made.

you can view missing orders using the order status missing orders on the order list page.

Daniel,
Great info. Thanks a ton.

Jeremy

Daniel wrote:The problem is that payment gateways require a order id to be generated and sent to them before the customer reaches the payment page. that way the payment gateway can contact your site to confirm when the payment has been made.

Why not generate a separate internal ID number for the gateway and save the order_id for numbering orders sequentially? That would solve the out of sequence order numbers, no? I just came over to OpenCart from SurfShopPRO, and that's the way it handles that situation.

Just an idea.

Marc

Hi all, this missing orders feature, in what other circumstances will orders fall into this category? I understand the above, refreshing at confirmation page, but unsure of what else could cause a missing order, if at all.

In most cases when a Payment via a third party Payment module fails.

Failing does NOT mean you did not get your money but it could also be because the customer did not return correctly to your store the finish the order process.