Post by santanu2019 » Tue Sep 08, 2020 6:16 pm

Hello,
Using Opencart version 3.0.3.6 with Journal theme

I'm unable to send mail using SMTP

Code: Select all

Mail Engine: SMTP
Mail Parameters: 
SMTP Hostname: ssl://777modelkitshop.biz.id
SMTP Username: **********
SMTP Password: **********
SMTP Port: 465
SMTP Timeout: 5
Geeting this error

Warning: fsockopen(): SSL operation failed with code 1. OpenSSL Error messages: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed in /home/modelkit/public_html/system/library/mail/smtp.php on line 87
Warning: fsockopen(): Failed to enable crypto in /home/modelkit/public_html/system/library/mail/smtp.php on line 87
Warning: fsockopen(): unable to connect to ssl://777modelkitshop.biz.id:465 (Unknown error) in /home/modelkit/public_html/system/library/mail/smtp.php on line 87

Please help me to fix I have tried a lot it is not being solved in any way

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Post by IP_CAM » Tue Sep 08, 2020 6:23 pm

Well, paid Journal Theme related matters don't really belong in
this place, better use the commercial Forum Sections for such.
Ernie

I am no longer active at the Forum. Please do NOT send me Personal Mails,
they will no longer be replied to.
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Post by santanu2019 » Tue Sep 08, 2020 6:40 pm

IP_CAM wrote:
Tue Sep 08, 2020 6:23 pm
Well, paid Journal Theme related matters don't really belong in
this place, better use the commercial Forum Sections for such.
Ernie
This problem happened before the journal theme was used, so I don't think this issue for the journal theme.

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Post by k2tec » Tue Sep 08, 2020 6:59 pm

Did you set your certificaat for your SMTP
SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
https://www.google.com/search?client=fi ... ify+failed

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Post by letxobnav » Tue Sep 08, 2020 7:03 pm

check your host if they block 465.

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Extensions: MailQueue | SUKHR | VBoces

“Data security is paramount at [...], and we are committed to protecting the privacy of anyone who is associated with our [...]. We’ve made a lot of improvements and will continue to make them.”
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Post by santanu2019 » Tue Sep 08, 2020 7:13 pm

letxobnav wrote:
Tue Sep 08, 2020 7:03 pm
check your host if they block 465.
How to check this from cPanel?

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Post by k2tec » Tue Sep 08, 2020 7:20 pm

Ask your hosting company

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Post by santanu2019 » Tue Sep 08, 2020 7:26 pm

k2tec wrote:
Tue Sep 08, 2020 6:59 pm
Did you set your certificaat for your SMTP
SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
https://www.google.com/search?client=fi ... ify+failed
Where i need to set this on the cPanel or PHP/Opencart?

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Post by ADD Creative » Tue Sep 08, 2020 7:36 pm

Could be that one of the root certificates for that domain expired in May. Check this with your host.

Code: Select all

EXPIRED: Certificate #4 of 4 (sent by MX):
Cert is unsigned
Not Valid Before: May 30 10:48:38 2000 GMT
Not Valid After: May 30 10:48:38 2020 GMT

www.add-creative.co.uk


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Post by k2tec » Tue Sep 08, 2020 7:37 pm

Check if your certificate is on your mail.
mail.yourdomain.com must be green
cPanel-> security -> SSL status, but if your hoster did not open port 465 you have to set a other port 587 tls

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Post by letxobnav » Tue Sep 08, 2020 7:40 pm

Nothing wrong with that mail server.
Either you do not have ssl or your host is blocking.

Code: Select all

2020-09-08 19:35:00 - Host resolve: ssl://777modelkitshop.biz.id->ssl://777modelkitshop.biz.id
2020-09-08 19:35:00 - Connecting to ssl://777modelkitshop.biz.id at 465
2020-09-08 19:35:02 - socket status: OK
2020-09-08 19:35:03 - SEND: EHLO xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
[19:35:03.432774] EHLO 250-dallas156.arvixeshared.com Hello xxxxxxxxxxxxxxxx [xxxxxxxxxxxxxxxxx]
250-SIZE 52428800
250-8BITMIME
250-PIPELINING
250-AUTH PLAIN LOGIN
250 HELP

2020-09-08 19:35:03 - SEND: EHLO xxxxxxxxxxxxxxxxxxxxxxxxxx
[19:35:03.614784] EHLO 250-dallas156.arvixeshared.com Hello xxxxxxxxxxxxxxxxxxxxx [xxxxxxxxxxxxxxxxx]
250-SIZE 52428800
250-8BITMIME
250-PIPELINING
250-AUTH PLAIN LOGIN
250 HELP

2020-09-08 19:35:03 - SEND: AUTH LOGIN
[19:35:03.796795] AUTH LOGIN 334 VXNlcm5hbWU6

2020-09-08 19:35:03 - SEND: c2RmZHNmZHNm base64 username
[19:35:03.977805] base64 username 334 UGFzc3dvcmQ6

2020-09-08 19:35:03 - SEND: c2RmZHNmZHNm base64 password
[19:35:05.738906] base64 password 535 Incorrect authentication data

535 Incorrect authentication data

7 Error: Password not accepted from server
SEND TEST MAIL FAILED

Crystal Light Centrum Taiwan
Extensions: MailQueue | SUKHR | VBoces

“Data security is paramount at [...], and we are committed to protecting the privacy of anyone who is associated with our [...]. We’ve made a lot of improvements and will continue to make them.”
When you know your life savings are gone.


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Post by k2tec » Tue Sep 08, 2020 7:43 pm

Most cPanel hosters use let's encrypt this free
Here you can ask for a new one
Issue a new certificate under the tab Let's encrypt

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Post by santanu2019 » Tue Sep 08, 2020 8:05 pm

letxobnav wrote:
Tue Sep 08, 2020 7:40 pm
Nothing wrong with that mail server.
Either you do not have ssl or your host is blocking.

Code: Select all

2020-09-08 19:35:00 - Host resolve: ssl://777modelkitshop.biz.id->ssl://777modelkitshop.biz.id
2020-09-08 19:35:00 - Connecting to ssl://777modelkitshop.biz.id at 465
2020-09-08 19:35:02 - socket status: OK
2020-09-08 19:35:03 - SEND: EHLO xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
[19:35:03.432774] EHLO 250-dallas156.arvixeshared.com Hello xxxxxxxxxxxxxxxx [xxxxxxxxxxxxxxxxx]
250-SIZE 52428800
250-8BITMIME
250-PIPELINING
250-AUTH PLAIN LOGIN
250 HELP

2020-09-08 19:35:03 - SEND: EHLO xxxxxxxxxxxxxxxxxxxxxxxxxx
[19:35:03.614784] EHLO 250-dallas156.arvixeshared.com Hello xxxxxxxxxxxxxxxxxxxxx [xxxxxxxxxxxxxxxxx]
250-SIZE 52428800
250-8BITMIME
250-PIPELINING
250-AUTH PLAIN LOGIN
250 HELP

2020-09-08 19:35:03 - SEND: AUTH LOGIN
[19:35:03.796795] AUTH LOGIN 334 VXNlcm5hbWU6

2020-09-08 19:35:03 - SEND: c2RmZHNmZHNm base64 username
[19:35:03.977805] base64 username 334 UGFzc3dvcmQ6

2020-09-08 19:35:03 - SEND: c2RmZHNmZHNm base64 password
[19:35:05.738906] base64 password 535 Incorrect authentication data

535 Incorrect authentication data

7 Error: Password not accepted from server
SEND TEST MAIL FAILED
Thanks a lot, I am coming back soon
Let's talk to the hosting provider once

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Post by santanu2019 » Tue Sep 08, 2020 8:34 pm

k2tec wrote:
Tue Sep 08, 2020 7:37 pm
Check if your certificate is on your mail.
mail.yourdomain.com must be green
cPanel-> security -> SSL status, but if your hoster did not open port 465 you have to set a other port 587 tls
I checked the SSL/TLS status with cPanel and saw that 'The installed certificate does not cover mail.777modelkitshop.biz.id domain.'
I think there is something wrong here please see the attached screenshot.

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cPanel-SSL-TLS-Status.png

cPanel-SSL-TLS-Status.png (73.66 KiB) Viewed 1476 times


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Post by ADD Creative » Tue Sep 08, 2020 10:45 pm

Doesn't matter if you are just using 777modelkitshop.biz.id as you said in your first post.

Have you asked your host to check the root or intermediate certificates?

www.add-creative.co.uk


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Post by santanu2019 » Thu Sep 10, 2020 1:43 pm

Thank you so much all...

This was an SSL issue, I talked to the hosting provider and they solved it after reinstalling SSL.

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Post by paulfeakins » Thu Sep 10, 2020 6:03 pm

santanu2019 wrote:
Thu Sep 10, 2020 1:43 pm
This was an SSL issue, I talked to the hosting provider and they solved it after reinstalling SSL.
Please add [SOLVED] to the beginning of the post title.

For quick, professional OpenCart support please email info@antropy.co.uk


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