JAY6390 wrote:Yeah, I've also seen some people that have been given refunds and are clearly using mods that they supposedly don't want
this rarely happens and will ban anyone who does this. i don;t mind refunding people if they have quite a few past orders. it normally means they being truthful.
if its there first order i ask them to get in touch with the extension developer to help fix the problems.
As long as people tell the truth and have tried a few things to get the extensions to work or seek help i don;t really have much choice. Its when people lie to paypal like: i never received the extension or they ripped me off stole my money etc.. I get annoyed and drag the dispute out for months.
i had one guy from Austria do that this week saying the extension was illegal because we used the payment gateways logo on it. even though the payment gateway had a big opencart logo on their site.
I nearly banned another person today because they opened a dispute in paypal and my system automatically voids an order when some one does this. They escalated the dispute saying the orders been voided but they have not been refunded. then posting messages that I stole there money. how stupid can you get!