Post by eka7a » Sun Apr 15, 2012 1:36 am

customer-support-page-15x-0.jpg

customer-support-page-15x-0.jpg (74.2 KiB) Viewed 7335 times

Added OC 1.5.1.3+ support
Added admin support list toogle effect (In this way, support requests are gathered together)
Added colorful enquiry status
Fixed UTF-8 Support enquiry

LIVE DEMO | DOWNLOAD
user: free password: free

OC OC 1.5.1.2 and old version


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Post by mulunix » Wed Apr 25, 2012 3:06 pm

button on the costume theme is not show

Image


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Post by eka7a » Thu Apr 26, 2012 6:45 pm

Default is set according to the template. may need to re-edit for custom template


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Post by scanreg » Fri Apr 27, 2012 1:19 am

1. Do users have to be logged in to submit tickets?

2. Can tickets be tied to order numbers if related to ticket contents?

3. Can staff create a ticket and send it out to user/customer?

4. Does this system retrieve email and convert it into a ticket, or does customer have to come back to site and enter their reply?

Thanks :)

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Post by scanreg » Wed May 23, 2012 11:48 pm

what's the latest on this?

any further development?

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Post by eka7a » Sun May 27, 2012 6:48 am

scanreg wrote:what's the latest on this?

any further development?
1.5.1.3 and later use it for.


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Post by eka7a » Thu May 31, 2012 7:00 pm

CHANGELOG v3.5.2
Added admin support list toogle effect (In this way, support requests are gathered together)


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Post by scanreg » Sat Jun 02, 2012 11:54 pm

Great, will check it out, thanks :)

Any plans to tie tickets to order numbers? So that order history also contains related ticket history?

Thanks

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Post by Maansy » Sun Jun 03, 2012 1:52 am

great extension.
if i may suggest:
1- change the edit next to the ticket in admincp to "view"
2- add "Tickets waiting reply" in admin dashboard below "Affiliates Awaiting Approval"
3- hook a client's orders in the form as a dropdown menu showing all his orders to choose from.

thanks a lot

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Post by eka7a » Mon Jun 04, 2012 5:53 pm

scanreg wrote:Great, will check it out, thanks :)

Any plans to tie tickets to order numbers? So that order history also contains related ticket history?

Thanks
Maansy wrote:great extension.
if i may suggest:
1- change the edit next to the ticket in admincp to "view"
2- add "Tickets waiting reply" in admin dashboard below "Affiliates Awaiting Approval"
3- hook a client's orders in the form as a dropdown menu showing all his orders to choose from.

thanks a lot
Thanks for the suggestions. I wrote in a corner of my mind. I will add new versions


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Post by Jacqueline » Fri Jun 22, 2012 11:06 pm

Thanks for the update. Just follow the instructions as per the previous version extension right?

I tried to "Install Support" but it says

Permission Denied!
You do not have permission to access this page, please refer to your system administrator.


HELP?

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Post by eka7a » Sat Jun 23, 2012 9:13 pm

System->User->User Groups->Edit -> All select checkbox and install try again


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Post by straightlight » Sat Jun 23, 2012 9:38 pm

eka7a wrote:System->User->User Groups->Edit -> All select checkbox and install try again
Assure to be under the right group name when assigning full permissions as such.

The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.


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Post by Jacqueline » Sat Jun 23, 2012 11:05 pm

eka7a wrote:System->User->User Groups->Edit -> All select checkbox and install try again

all checked. but still the same error.
Permission Denied!
You do not have permission to access this page, please refer to your system administrator.

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Post by straightlight » Sun Jun 24, 2012 12:42 am

Try this extension: http://www.opencart.com/index.php?route ... on_id=5799

Note: This contribution may do more than live chatting as it also handles offline transactions.

It seems to be flexible for most users already.

The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.


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Post by saxon.forumha » Sun Jul 29, 2012 6:18 pm

perfect module
i have a q?
it shows me ????????? when I type persian or arabic
how can i fix this module for persian or any RTL lang?

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Post by straightlight » Sun Jul 29, 2012 7:17 pm

saxon.forumha wrote:perfect module
i have a q?
it shows me ????????? when I type persian or arabic
how can i fix this module for persian or any RTL lang?
With which contribution ? Mine or eka7a's ?

The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.


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Post by saxon.forumha » Wed Aug 01, 2012 9:03 pm

i don care
what is the Difference

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Post by straightlight » Wed Aug 01, 2012 9:08 pm

The difference is that there are two distributed and mentioned versions on this topic as your previous short response didn't made it obvious on which contribution you were relying to.

The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.


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Post by bertjebel » Tue Aug 14, 2012 9:44 am

Works as a charm!

Much thanks for updating.

If someone made the ticketsystem ready for guest enquiry I would like to know. I'll try to integrate a FAQ myself when i have the time.

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