I'm testing the Use Gift Voucher function on my store-front, but continually get the following error:
Error: Gift Voucher is either invalid or the balance has been used up!
Looking through the forums there appears to be many with the same problem, and all so far are unsolved. Inside the admin it sends the Voucher to the recipients email ok, but when you then copy / paste the voucher code into the box and click Apply Voucher' it gives the above error every time!
The balance / code are sat in the voucher table in MySQL, all appears to be ok but there has to be a real annoying bug that hasn't yet been solved!
Anyone out there got around this problem yet?
Using OpenCart 1.5.0.5.
If voucher is bought through the store front then the order that bought the voucher must be set as completed before the voucher will work.
Vouchers created in the admin should just work straight away.
Vouchers created in the admin should just work straight away.
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I'm still having this same issue in OC 1.5.1.3. If the voucher has been bought in the store front it always throws up the same error when entering the voucher code in the cart. Changing the order's status doesn't make any difference.
If I generate the voucher code in admin it gives me a success message when entering the code, but the voucher value isn't being deducted from the total, it says "0 kr" in the totals table.
How can I troubleshoot this further?
If I generate the voucher code in admin it gives me a success message when entering the code, but the voucher value isn't being deducted from the total, it says "0 kr" in the totals table.
How can I troubleshoot this further?
Same issue for me with 1.5.1.3. I have a gift voucher purchased by a customer. The order is marked complete. The recipient tries to use the voucher code but is told it is either invalid or depleted. I have logged in as the user and experienced the same issue.
Same here. 1.5.1.3. Customer purchases gift voucher, order is marked complete, gift voucher is enabled and sent to the customer. Customer tries to use the voucher code and it greeted with the invalid or depleted error.
Kevin Davidson
Purolator Shipping Module
Canpar Shipping Module
VQMod - Paypal Transaction ID to Payment Details
Getting a similar problem on OC 1.5.3..
Vouchers are correctly generated, no error when using them but regardless of the voucher value, no discount is applied...
Vouchers are correctly generated, no error when using them but regardless of the voucher value, no discount is applied...
Guitar Backing Tracks and Video Lessons at http://www.guitarplayback.com
Check this post, it might help!
http://forum.opencart.com/viewtopic.php?f=20&t=49635
http://forum.opencart.com/viewtopic.php?f=20&t=49635
Guitar Backing Tracks and Video Lessons at http://www.guitarplayback.com
Found a quick fix...
Issue: Customers aren't able to redeem store bought Vouchers. They get "Error: Gift Voucher is either invalid or the balance has been used up!" even though the voucher is active and has a balance.
Version: 1.5.4
Open up the voucher table in phpmyadmin. Find the voucher in question and change the order_id to 0. For some reason if this is set, the voucher won't work. That explains why any vouchers created from administration work, while vouchers created through a customer order don't.
I'll dig deeper into the code and see if I can find a permanent solution.
Issue: Customers aren't able to redeem store bought Vouchers. They get "Error: Gift Voucher is either invalid or the balance has been used up!" even though the voucher is active and has a balance.
Version: 1.5.4
Open up the voucher table in phpmyadmin. Find the voucher in question and change the order_id to 0. For some reason if this is set, the voucher won't work. That explains why any vouchers created from administration work, while vouchers created through a customer order don't.
I'll dig deeper into the code and see if I can find a permanent solution.
i'm having the same problem with Warning: Gift Voucher is either invalid or the balance has been used up!
any news on this please?
any news on this please?
We recently ran into this issue. The cause of our issue was the order status.
All of our orders are marked as "Paid" upon payment via Paypal or credit card. Because we want the vouchers to be sent out immediately upon receiving payment, we have set "Complete Order Status" in our store settings as to use the status of "Paid," as well. (Admin -> System -> Settings -> Edit, under the "Checkout Settings" head on the Options tab.)
Our order flow, however, takes orders beyond the status of paid. We move them through various order statuses...ultimately landing on "Complete" once an order is done.
For that reason, we always change the order status to "Complete" on Gift Vouchers so that we know they require no further work. However, the process that validates the voucher checks the status of the order for the gift voucher. If that order status is no longer set to the one you defined under your settings, it treats the voucher as invalid.
Long story short, make sure the order for the gift voucher has the proper status and the gift voucher will work fine.
All of our orders are marked as "Paid" upon payment via Paypal or credit card. Because we want the vouchers to be sent out immediately upon receiving payment, we have set "Complete Order Status" in our store settings as to use the status of "Paid," as well. (Admin -> System -> Settings -> Edit, under the "Checkout Settings" head on the Options tab.)
Our order flow, however, takes orders beyond the status of paid. We move them through various order statuses...ultimately landing on "Complete" once an order is done.
For that reason, we always change the order status to "Complete" on Gift Vouchers so that we know they require no further work. However, the process that validates the voucher checks the status of the order for the gift voucher. If that order status is no longer set to the one you defined under your settings, it treats the voucher as invalid.
Long story short, make sure the order for the gift voucher has the proper status and the gift voucher will work fine.
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