Post by modernmini » Mon Jan 03, 2011 4:27 pm

I have OC Version 1.4.9.1 and have been running Qphoria's USPS_Live_Rates_v148.1 with no problems for several months. (http://minimodernistas.com/dollhouse/)

I am in the US. I have an active USPS WebTools User ID that is working to generate quotes for domestic rates only but for any international addresses, I get this dreaded error: "USPS Rates: No quotes could be retrieved."

I did receive an email from USPS Internet Customer Care Center <icustomercare@usps.com> a few weeks ago with a new test API URL.

Is anyone else having this problem? Customer Care is closed at the moment, so I'll report back what they say tomorrow, but I just wanted to see if anyone else is having issues with International Shipping Rates or has resolved this problem.
date Sat, Dec 18, 2010 at 12:38 PM
subject USPS Web Tools Price Change Updates
mailed-by usps.com

Dear Webtools Integrator,
On January 2, 2011, USPS will update domestic shipping services and international pricing and product features. For detailed information on prices and new product features, please reference the Federal Register Notice at http://pe.usps.com/FederalRegisterNotic ... 011_Prices.

For a list of the new prices, please reference the Postal Explorer website at http://pe.usps.com/. The information is on the left hand side under "NEW* Jan. 2, 2011 Pricing Information"

Price Change updates will be available in the Web Tools testing environment for integrator access on or around December 13. The test environment can be accessed, using your production UserID, via the following URL scheme, host and path:

Secure APIs: https://stg-secure.shippingapis.com/ShippingApi.dll
Non-secure APIs: http://stg-production.shippingapis.com/ShippingApi.dll
Please note that the changes below are intended to be backwards compatible, however, may not be depending on how individual programs are integrated with the APIs. Technical guides, inclusive of the changes below, can be obtained from the USPS Internet Customer Care Center (1-800-344-7779 or icustomercare@usps.com).

Web Tools APIs will be affected in the following manner:
§ All Web Tools APIs with postage prices incorporated will be updated to reflect the price changes
§ All Rate Calculator API integrators are encouraged to migrate to the latest API versions (RateV4, IntlRateV2):
o RateV4 and IntlRateV2 will be the only Rate Calculator API versions to offer the full range of new products and functionality

o Rate, RateV2, RateV3 and IntlRate will be retired in May 2011, requiring all integrators to migrate to the latest versions

§ Domestic Rate Calculator API Changes
o New <Container> request enumerations will be added to RateV4 to support the USPS product offerings and prices listed in the Federal Register Notice

o New response nodes in Rate, RateV2, RateV3 and RateV4 to support the USPS product offerings and prices listed in the Federal Register Notice

o New optional request values in RateV4 to support USPS extra services offerings and prices
o New optional response nodes in RateV4 to support USPS extra services offerings and prices
§ International Rate Calculator API
o New response nodes in IntlRate and IntlRateV2 to support the USPS product offerings and prices listed in the Federal Register Notice

o New optional request values in IntlRateV2 to support USPS extra services offerings and prices
o New optional response nodes in IntlRateV2 to support USPS extra services offerings and prices
o New <AdditionalRestrictions> response value in IntlRate and IntlRateV2
§ Express Mail Label and Hold For Pickup Express API
o New <Revision> and <Container> request data tags to support the Legal Flat Rate Box
o New <Size>, <Length>, <Width>, <Height> and <Girth> request data tags
§ Delivery Confirmation and Signature Confirmation
o New <Revision> and <Container> request data tags to support the USPS product offering and prices listed in the Federal Register Notice

§ International Label APIs
o New <Container> request enumerations will be added to support the USPS product offerings and prices listed in the Federal Register Notice

o New <Revision>, <Size>, <Length>, <Width>, <Height> and <Girth> request data tags
o New <AdditionalRestrictions> response value
§ Customs Forms CN22 and CP72
o New <AdditionalRestrictions> response value
Please contact the USPS Internet Customer Care Center with any questions or concerns at 1-800-344-7779 or icustomercare@usps.com.

- Web Tools Program Office
Thanks for any info, and I'll post what I find out from USPS.
Last edited by modernmini on Tue Jan 04, 2011 3:01 am, edited 1 time in total.

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Post by modernmini » Tue Jan 04, 2011 2:49 am

I emailed icustomercare@usps.com last night, no response yet, 47 minutes of hold time for customer service 1-800-344-7779 said the third party shipping module has to be updated to get the new international shipping rates that went into effect Jan 2, 2011.

They could only confirm the phone has been off the hook with people having same problem and that I needed to email the webtools department directly (no phone) to obtain information to update. The email above won't work but he said to go online this way:

Customer Service > Send an Email
http://faq.usps.com/eCustomer/iq/usps/r ... nquiryType

InquiryType: Problem > Category: Customer Service > Topic: Technical Questions > Web Tools / Shipping Assistant

The API URLs for the Production Servers remain the same, so I'm guessing its something in code:
http://production.shippingapis.com/ShippingAPI.dll
https://secure.shippingapis.com/ShippingAPI.dll

I'll post response from "A US Postal Services® representative within 2 to 3 business days."
Sigh.

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Post by srunyon1 » Wed Jan 05, 2011 3:28 pm

Yes I am having the same issue... It is not giving me INt quotes and I'm loosing business.
Help..:)
Thanks
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Post by srunyon1 » Thu Jan 06, 2011 2:17 am

I've sent them several emails myself.. also you can send them to the icustomercare@usps.com email..
still no word..

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Post by Qphoria » Thu Jan 06, 2011 3:37 am

Ok i've updated the module to support the new naming scheme... which I must say is even dumber than their previous naming scheme.

Most shipping companies use a number or a code
UPS has "STD", "2DA", "1DA", "GND", etc
FedEx has "PRIORITYOVERNIGHT" , "FEDEX2DAY", "FEDEXGROUND", etc
USPS has entire sentences:
"Express Mail International Legal Flat Rate Envelope"
"Global Express Guaranteed Non-Document Non-Rectangular"
"Priority Mail International Flat Rate Small Box"

And for fun, they decided just to change the text around from things like:
Priority Mail International Small Flat Rate Box
to
Priority Mail International Flat Rate Small Box

and that is why it wasn't working.

This is also why USPS had a 3.5 billion dollar loss in 2010.. because people are fed up with their stupidity.

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Post by modernmini » Thu Jan 06, 2011 6:15 am

THANK YOU Q! You are the best. We are back in business and International rates are working perfectly. Very much appreciated, we wouldn't have an online store without all of your modules.

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Post by Xsecrets » Thu Jan 06, 2011 6:37 am

yeah I never really understood why they feel the need to change the names about once a year. At least on the international stuff I know I've seen it break at least 3 times in the last 5 years.

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Post by Johnathan » Thu Jan 06, 2011 7:19 am

Any chance you could share the fixes with the regular usps.php users?

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Post by Qphoria » Thu Jan 06, 2011 9:13 am

Johnathan wrote:Any chance you could share the fixes with the regular usps.php users?
NEVER!!!!!
Actually I was working on that one too.. Trying to find the new RateV4 Api but usps doesn't even have it on their own site but we need to be ready by May.. cmon usps!

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Post by Johnathan » Thu Jan 06, 2011 11:39 am

Qphoria wrote:NEVER!!!!!
:D
Qphoria wrote:Actually I was working on that one too.. Trying to find the new RateV4 Api but usps doesn't even have it on their own site but we need to be ready by May.. cmon usps!
Yeah, I tried to find the api, too, but it's nowhere to be found. It's obvious they weren't prepared for their own change -- must be some major miscommunication going on between departments over there.

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Post by Xsecrets » Thu Jan 06, 2011 1:13 pm

Qphoria wrote: Actually I was working on that one too.. Trying to find the new RateV4 Api but usps doesn't even have it on their own site but we need to be ready by May.. cmon usps!
geeze so they made a change on jan2 and they are forcing another change in May. Way to go USPS seems like they could have held off changing the names around for grins till the new api change in May.

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Post by Qphoria » Thu Jan 06, 2011 1:18 pm

Xsecrets wrote:
Qphoria wrote: Actually I was working on that one too.. Trying to find the new RateV4 Api but usps doesn't even have it on their own site but we need to be ready by May.. cmon usps!
geeze so they made a change on jan2 and they are forcing another change in May. Way to go USPS seems like they could have held off changing the names around for grins till the new api change in May.
That would be too intelligent

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Post by FFJim » Sat Jan 08, 2011 3:08 pm

Didn't realize I had an issue with this until tonight. Thank you very much for the fix, Q.

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Post by Johnathan » Sat Jan 08, 2011 11:56 pm

USPS RateV4 API now seems to be online:

http://www.usps.com/webtools/htm/Rate-C ... -v1-2a.htm

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Post by Qphoria » Sun Jan 09, 2011 12:54 am

Johnathan wrote:USPS RateV4 API now seems to be online:

http://www.usps.com/webtools/htm/Rate-C ... -v1-2a.htm
Ah good find.. odd that they added it to the v1-v2 document

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